Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shea Moore

Houston

Summary

Dedicated to growing relationships with a company’s most valuable clients, ensuring long-term satisfaction, loyalty, and revenue growth.

Overview

16
16
years of professional experience

Work History

Customer Support Representative

Sharps Medical Waste Services
Houston, Texas
02.2024 - Current

Provided exceptional customer service to resolve inquiries and enhance satisfaction.

Processed orders accurately and efficiently using CRM systems.

Collaborated with dispatch/sales team to streamline communication and improve response times.

Implemented process enhancements that increased workflow efficiency within the team.

Coordinated cross-departmental efforts to address complex customer issues effectively.

Office Administrator

Minority Woman Construction LLC
Houston, TX
01.2010 - 01.2020

Streamlined office operations by implementing efficient filing and record-keeping systems.

Managed schedules and coordinated meetings for project teams, enhancing communication and collaboration.

Developed and maintained relationships with vendors to ensure timely procurement of office supplies.

Oversaw daily administrative tasks, ensuring accuracy in documentation and compliance with company policies.

Education

Bachelor of Science - Corporate Communications

University of Houston-Downtown
Houston, TX
12-2013

Skills

Customer success management

Complaint handling

Data management

Report generation

Customer service excellence

Problem-solving

Attention to detail

Teamwork and collaboration

Interpersonal skills

Active listening

Microsoft windows and office

Call management

Online chat support

Organizational skills

Issue and resolution tracking

Friendly and patient

Analytical and methodical

Timeline

Customer Support Representative

Sharps Medical Waste Services
02.2024 - Current

Office Administrator

Minority Woman Construction LLC
01.2010 - 01.2020

Bachelor of Science - Corporate Communications

University of Houston-Downtown
Shea Moore