Shea Tibbetts
Yulee,FL
Summary
Dynamic cosmetologist and customer service expert with a proven track record at Great Clips among other reputable successful companies, excelling in client satisfaction and relationship building. Leveraging strong social skills and licensed expertise, I foster loyalty through personalized consultations, enhancing customer experiences and driving repeat business. As well as using my fifteen years of customer service experience as I am committed to professionalism, clear communication; as well ensure seamless service delivery in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Sales Associate
JC Penney Stores
Jacksonville FL
02.2015 - 04.2017
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained organized merchandise displays, contributing to store aesthetics and ease of navigation.
- Collaborated with team members to achieve sales goals and improve customer service standards.
Cosmetologist
Great Clips
Yulee, FL
03.2022 - Current
- Provided exceptional customer service, ensuring client satisfaction during haircuts and styling sessions.
- Built lasting relationships with clients, fostering loyalty through personalized consultations and follow-ups.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Processed payments, entering sales in register for prompt customer service.
Cashier
Home Depot
Jacksonville FL
02.2017 - 03.2022
- Processed customer transactions efficiently using POS systems
- Assisted customers in locating products and answering inquiries
- Maintained clean and organized checkout areas to enhance customer experience
- Collaborated with team members to ensure smooth store operations
- Handled cash management and balanced registers at end of shifts
- Trained new cashiers on procedures and customer service standards
Front Desk Receptionist
Retro Fitness
Jacksonville FL
01.2015 - 02.2017
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed phone inquiries, providing information on services and memberships.
- Scheduled appointments and maintained accurate records of client interactions.
- Processed payments and handled cash transactions efficiently.
- Assisted in onboarding new members, explaining facility policies and procedures.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Collected room deposits, fees, and payments.
Receptionist
Ratner Companies/hair Cuttery
Jacksonville FL
06.2009 - 12.2014
- Greeted and assisted clients, ensuring a welcoming atmosphere.
- Managed appointment scheduling using salon management software.
- Handled incoming calls and addressed client inquiries promptly.
- Processed transactions accurately at the front desk.
- Collaborated with stylists to facilitate smooth client transitions.
- Provided support during peak hours, enhancing team efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Education
High School Diploma -
Westside High
Jacksonville FL Licensed Cosmetologist - Cosmetology
Paul Mitchell The School
Jacksonville, FL2011
Skills
Social skills
Friendly communication
Active listening
Licensed cosmetologist
Clear communication
Professionalism and ethics
Reflective listening
Relationship building
Timeline
Cosmetologist
Great Clips
03.2022 - Current
Cashier
Home Depot
02.2017 - 03.2022
Sales Associate
JC Penney Stores
02.2015 - 04.2017
Front Desk Receptionist
Retro Fitness
01.2015 - 02.2017
Receptionist
Ratner Companies/hair Cuttery
06.2009 - 12.2014
High School Diploma -
Westside High
Licensed Cosmetologist - Cosmetology
Paul Mitchell The School