Kianna Leonard
Columbus,GA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Associate
CosmoProf Beauty Supply
Columbus, GA
02.2025 - Current
- Assisted customers in selecting beauty products, enhancing their shopping experience.
- Maintained product displays and inventory organization to ensure store presentation standards.
- Processed sales transactions accurately, ensuring efficient point-of-sale operations.
- Collaborated with team members to achieve sales goals and improve customer satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Cashier/Customer Service
Rogers Package and Lounge Store
Columbus, GA
11.2018 - 04.2019
- Processed customer transactions efficiently and accurately using point-of-sale system.
- Assisted in maintaining inventory levels through regular stock checks and organization.
- Enhanced store atmosphere through effective communication and positive customer interactions.
- Greeted customers entering store and responded promptly to customer needs.
Call Agent
Convergys
Columbus, GA
05.2018 - 09.2018
- Managed high-volume inbound calls to resolve customer inquiries and issues.
- Provided accurate product information and troubleshooting assistance to customers.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed high-volume call traffic while maintaining quality standards and call handling times.
- Identified recurring issues and proposed solutions to improve overall service effectiveness.
Barista
Midtown Coffee
Columbus, GA
07.2016 - 08.2017
- Processed customer transactions efficiently, ensuring accurate cash handling and prompt service.
- Crafted high-quality coffee beverages to meet customer preferences and expectations.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Operated espresso machines and brewing equipment proficiently, delivering consistent beverage quality.
- Managed inventory levels, restocking supplies to ensure optimal operation during peak hours.
- Engaged with customers to provide personalized service, enhancing overall cafe experience.
Education
Diploma - Cosmetology
Columbus Technical College
Columbus, GA08-2023
Technical Certificate - Healthcare
Columbus Technical College
Columbus, GA12.2015
High school or equivalent - General
Hardaway High School
Columbus, GA05.2013
Skills
- Customer service
- Computer Skills
- Typing
- Organizational Skills
- POS
- Basic math
- Hair Styling
- Skin care
- Conflict management
- Time Management
- Customer Support
- Cash Handling
- Sales
- Communication Skills
- Nail Care
- Social skills
- Active listening
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- Cosmetology License
- November 2023 to Present
- Master Cosmetologist
Timeline
Sales Associate
CosmoProf Beauty Supply
02.2025 - Current
Cashier/Customer Service
Rogers Package and Lounge Store
11.2018 - 04.2019
Call Agent
Convergys
05.2018 - 09.2018
Barista
Midtown Coffee
07.2016 - 08.2017
Technical Certificate - Healthcare
Columbus Technical College
High school or equivalent - General
Hardaway High School
Diploma - Cosmetology
Columbus Technical College