Shealyn Burns
Oswego
Summary
Dynamic professional with extensive customer service experience at Dollar General Market, adept at resolving complex issues and enhancing customer satisfaction. Proven skills in cash management and attention to detail, consistently optimizing operations and ensuring financial accuracy. Recognized for exceptional organizational abilities and a commitment to delivering superior service.
Overview
2026
2026
years of professional experience
Work History
Associate
Dollar General Market
Phoenix, NY
08.2025 - Current
- Provided customer support by addressing inquiries and resolving issues efficiently.
- Participated in training sessions to enhance skills and knowledge related to industry standards.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Executed cash management strategies and balanced cash drawers to ensure financial accuracy.
Playground Supervisor
Behling Orchards
Mexico, NY
2023 - Current
- Supervised playground activities, ensuring safety and adherence to guidelines.
- Monitored children's play to promote positive interactions and conflict resolution.
- Conducted regular inspections of equipment for safety compliance and maintenance needs.
- Adapted to challenging outdoor conditions while fulfilling seasonal responsibilities.
Photography Assistant
David Dayger Photography
Phoenix, NY
06.2022 - Current
- Assisted in setting up photography equipment for shoots, ensuring optimal functionality and efficiency.
- Streamlined order collection and payment processing operations.
- Facilitated sports pose demonstrations and equipment setup.
Line Worker
SUBWAY®Restaurants
Fulton, NY
01.2025 - 03.2025
- Assembled and prepared sandwiches according to standardized recipes and customer specifications.
- Operated cash register, accurately processing transactions and managing customer payments.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Line Worker
SUBWAY®Restaurants
Oswego, NY
07.2024 - 09.2024
- Assembled and prepared sandwiches according to standardized recipes and customer specifications.
- Operated cash register, accurately processing transactions and managing customer payments.
- Maintained cleanliness and organization of work area, adhering to health and safety regulations.
- Assisted in inventory management by restocking supplies and monitoring product freshness.
Line Worker
Fajita Grill
Oswego, NY
2023 - 2024
- Collaborated with team members to ensure efficient service during peak hours.
- Engaged with customers, providing friendly service and addressing inquiries promptly.
- Participated in training sessions to enhance knowledge of menu items and procedures.
- Implemented best practices for food safety, reducing waste through proper storage .
- Assisted in managing cash flow and balancing cash drawers. Helped maintain accurate financial records and transactions. Supported daily cash handling procedures to ensure compliance with company policies.
Education
Associate of Arts -
Cayuga Community Collage
Auburn, NYHigh School Diploma - Basic Education
Mexico Academy And Central School
Mexico, NY06.2025
Skills
Customer service
Time management
Attention to detail
Computer skills
Organizing and arrangement
Stocking
Cash and drawer management
Timeline
Associate
Dollar General Market
08.2025 - Current
Line Worker
SUBWAY®Restaurants
01.2025 - 03.2025
Line Worker
SUBWAY®Restaurants
07.2024 - 09.2024
Photography Assistant
David Dayger Photography
06.2022 - Current
Playground Supervisor
Behling Orchards
2023 - Current
Line Worker
Fajita Grill
2023 - 2024
Associate of Arts -
Cayuga Community Collage
High School Diploma - Basic Education
Mexico Academy And Central School