Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shealynns Shurbert

Appleton,WI

Summary

Offering strong leadership capabilities and effective communication skills, eager to learn and grow in this environment. Brings ability to quickly grasp new concepts and proficiency in task delegation and conflict resolution. Ready to use and develop problem-solving and organizational skills in management role. Keeping customer satisfaction making sure they leave with a positive fix on their situation

Overview

3
3
years of professional experience

Work History

Shift Lead

Dunkin
Stevens Point, WI
08.2025 - Current

Directed daily operations to optimize workflow and uphold quality standards. Mentored and trained new team members on company policies and procedures to enhance team performance. Managed inventory effectively to ensure product availability matched sales demands. Supervised floor operations to meet staff requirements and elevate customer satisfaction. Resolved customer complaints while maintaining high satisfaction levels. Advocated for staff needs to create a productive work atmosphere. Streamlined processes to ensure operational efficiency.

Janitor

Silgan Containers
Plover, WI
05.2025 - 08.2025

Operated production machinery to ensure efficient container manufacturing processes. Maintained safety protocols and operational procedures Collaborated with team members to optimize workflow and enhance productivity. Worked a rotating schedule of 12 hour shifts. Kept company floor clean of oil and scrap.


Team Trainer

Culvers Franchising System
Plover, WI
12.2022 - 05.2024

Oversaw training programs for new hires to enhance their job knowledge and performance. Managed daily tasks on the floor to maintain efficiency and address staff needs. Created a positive customer experience by resolving complaints effectively and ensuring staff received constructive feedback.


Education

High School Diploma -

Stevens Point Area Senior High (SPASH)
Stevens Point, WI
05-2025

Some College (No Degree) - Criminal Justice

Mid-state Technical College
Wisconsin Rapids, WI

Skills

  • Team work
  • Organization
  • Communication
  • Leadership
  • Problem solving
  • Patience
  • Listening
  • Guest service
  • Team motivation

Timeline

Shift Lead

Dunkin
08.2025 - Current

Janitor

Silgan Containers
05.2025 - 08.2025

Team Trainer

Culvers Franchising System
12.2022 - 05.2024

Some College (No Degree) - Criminal Justice

Mid-state Technical College

High School Diploma -

Stevens Point Area Senior High (SPASH)