Timothy Rudy II
Skull Valley,AZ
Summary
Dynamic Shift Lead at Dunkin' Brands with a strong focus on customer service and team motivation. Successfully trained new employees, enhancing productivity and ensuring safety standards. Recognized for resolving conflicts effectively, fostering a positive work environment, and delivering exceptional guest service that elevated customer satisfaction. Proficient in POS software and employee training.
Overview
3
3
years of professional experience
Work History
Shift Lead
Dunkin' Brands
08.2022 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Responded to and resolved customer questions and concerns.
- Completed cash and credit card transactions accurately using POS software.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Established positive rapport with customers and staff members alike through strong communication skills.
Education
Diploma -
Prescott High School
Prescott, AZ05.2024
Skills
- Team work
- Social communication
- Customer service focus
- Employee training
- Guest service
- Team motivation
Timeline
Shift Lead
Dunkin' Brands
08.2022 - Current
Diploma -
Prescott High School