Sheardon Thomas
Fort Lauderdale,Florida
Overview
24
24
years of professional experience
Work History
Sales Support
Delta Light
Pompano Beach
06.2021 - 09.2023
- Promoted sales by assisting customers with quotes, orders and offered suggestions.
- Ability to communicate professionally in person and by phone.
- Received request for quotation and completed required information to process.
- Answered product and service questions; suggesting information about other products and services.
- Liaised between cross-functional internal teams (including Customer Service, contracts and logistics departments) to improve the entire customer experience
- Opened customer accounts by recording account information in SAP system.
Customer Service Representative
Aerotek/Maximus
Fort Lauderdale
08.2020 - 06.2021
- Provided support to clients with placement of appoints for the vaccine.
- Answered service questions; suggesting information about the appoint for vaccine.
- Opened customer accounts by recording account information in CDMS system
- Aerotek/Maximus is an agency connecting New York state for the Covid-19 vaccine.
Account Manager
Powell Electronics
Coral Springs, FL
06.2018 - 11.2019
- Provided support to US government agencies with placement of orders, refunds, or exchanges.
- Received request for quotation (RFQ) and completed required information to enter into a bidding process.
- Communicated with approved vendors to verified pricing and inventory.
- Answered product and service questions; suggesting information about other products and services.
- Liaised between cross-functional internal teams (including Customer Service, contracts and logistics departments) to improve the entire customer experience
- Opened customer accounts by recording account information in SAP system.
- Powell Electronics is the One-Stop- Shop to government agencies for toggle switches, semi conductors relay switches and electronics devices.
Account Manager
Capitol Supply Inc
Sunrise, FL
04.2007 - 09.2017
- Provided support to US government agencies with placement of orders, refunds, or exchanges.
- Received request for quotation (RFQ) and completed required information to enter into a bidding process.
- Communicated with approved vendors to verified pricing and inventory.
- Answered product and service questions; suggested information about other products and services.
- Liaised between cross-functional internal teams (including Customer Service, contracts and logistics departments) to improve the entire customer experience
- Opened customer accounts by recording account information in CRM system.
- Maintained customer records by updating account information.
- Capitol Supply is the One-Stop- Shop for GSA Contracts and Open Market to government agencies for lodging solutions for dorms, Auto parts, Hvac, electronics devices, computers medical supplies and office/school furniture.
Store Associate
ATT Wireless
Fort Lauderdale, Florida
01.2000 - 01.2007
- Promoted sales by assisting customers with quotes, orders and offered suggestions.
- Ability to communicate professionally in person and by phone.
- Stocked shelves, counters, and tables with merchandise.
- Provided prompt and courteous service to all customers
- Utilized product knowledge to promote sales.
- Responsible for ensuring store appearance is clean and presentable at all times.
- Enter register transactions accurately.
- Stayed informed of store policies, procedures, and promotions
Education
Associate of Science - Computer And Information Systems
ITT Technical Institute
Fort Lauderdale, FL11-2006
Skills
- Skilled in SAP and CRM systems
- Customer relationship management
- Proficient in sales
- Experienced in various forklift types
Timeline
Sales Support
Delta Light
06.2021 - 09.2023
Customer Service Representative
Aerotek/Maximus
08.2020 - 06.2021
Account Manager
Powell Electronics
06.2018 - 11.2019
Account Manager
Capitol Supply Inc
04.2007 - 09.2017
Store Associate
ATT Wireless
01.2000 - 01.2007
Associate of Science - Computer And Information Systems
ITT Technical Institute