SHEARRANE WILLIAMS
Altamonte Springs,FL
Overview
9
9
years of professional experience
Work History
Guest Service Associate
RaceTrac
Winter Springs, FL
09.2025 - Current
- Collaborated with team members to ensure efficient store operations during peak hours.
- Educated customers on promotions and loyalty programs to enrich their shopping experience.
- Maintained cleanliness and organization of the store environment for customer satisfaction.
- Handled cash management tasks, ensuring accurate till balances at shift end.
- Maintained cleanliness and organization of kitchen workstations and equipment.
- Monitored food safety practices to comply with health regulations and standards.
- Trained new kitchen staff on procedures, safety protocols, and equipment use.
Dispatcher - Data Capture & Coordination
Alorica / TK Elevator
Lake Mary, FL
03.2024 - 08.2025
- Accurately documented real-time emergency dispatch information using proprietary systems.
- Captured sensitive client information in a secure environment..
- Managed incoming service calls and prioritized service appointments effectively.
- Utilized dispatch software to track job progress and technician locations.
- Coordinated logistics for timely dispatch of technicians to service calls.
Personal Shopper
Shipt
Orlando, FL
11.2020 - 09.2024
- Curated personalized shopping lists based on customer preferences and needs.
- Delivered exceptional customer service through effective communication and problem resolution.
- Streamlined the order picking process, significantly reducing wait times for customers.
- Utilized mobile applications to track orders and communicate with customers effectively.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Shift Supervisor - Operations & Accuracy Management
Moe's Southwest Grill
Lake Mary, FL
12.2016 - 01.2020
- Tracked and documented daily operations, including cash handling and employee scheduling.
- Ensured shift transition documentation and reporting were completed without error.
- Trained new employees and delegated daily tasks and responsibilities.
- Utilized point-of-sale systems for accurate transaction processing and cash management tasks.
Education
Associate of Arts - Business
Seminole State College of Florida
Sanford, FL08-2024
High School Diploma -
Oviedo High School
Oviedo, FLSkills
- Attention to Detail
- Cash handling experience
- Customer service
- Data entry proficiency
- Internet Troubleshooting
- Microsoft Office (Word, Outlook)
Timeline
Guest Service Associate
RaceTrac
09.2025 - Current
Dispatcher - Data Capture & Coordination
Alorica / TK Elevator
03.2024 - 08.2025
Personal Shopper
Shipt
11.2020 - 09.2024
Shift Supervisor - Operations & Accuracy Management
Moe's Southwest Grill
12.2016 - 01.2020
Associate of Arts - Business
Seminole State College of Florida
High School Diploma -
Oviedo High School