Angelique Mexia
Yorba Linda,CA
Summary
Dynamic Guest Service Associate at Aqua Tots with strong communication skills and a detail-oriented approach. Enhanced guest relations through effective issue resolution and optimized scheduling, contributing to our families positive experience with us. Proficient in inventory monitoring and committed to fostering a welcoming environment for families. Learned to efficiently manage my time effectively between school, work, and outside commitments.
Overview
1
1
year of professional experience
Work History
Guest Service Associate
Aqua Tots
Orange, CA
09.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining a clean and organized facility, ensuring safety compliance for guests.
- Collaborated with team members to enhance guest experience through effective communication and support.
- Managed scheduling for swim classes, optimizing resource allocation for maximum efficiency.
- Monitored inventory levels of supplies, coordinating timely restocking to meet demand.
- Developed rapport with families, fostering a welcoming environment that encouraged repeat visits.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
- Contributed positively towards achieving team targets by cross-selling additional amenities during interactions with guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Water Safety Instructor
Aqua Tots
Orange, CA
04.2025 - Current
- Instructed students on water safety techniques and swimming skills in structured lessons.
- Developed lesson plans tailored to individual student needs and skill levels.
- Monitored aquatic environments to ensure compliance with safety regulations and guidelines.
- Assisted in conducting assessments to evaluate student progress and skill acquisition.
- Communicated effectively with parents regarding student development and safety practices.
- Collaborated with team members to enhance instructional delivery and program effectiveness.
- Participated in ongoing training sessions to stay updated on best practices in water safety education.
- Implemented risk management protocols during classes, minimizing potential hazards for participants at all skill levels.
- Maintained a safe and clean aquatic environment, ensuring optimal learning conditions for students of all ages.
Education
Associate of Science -
Fullerton College
Fullerton, CA05.2026
High School Diploma -
Esperanza High School
Anaheim, CA06.2025
Skills
Greeting and directing
Strong interpersonal skills
Language proficiency
Customer service
Detail-oriented
Issue resolution
Inventory monitoring
Teamwork and collaboration
Attention to detail
Languages
Spanish
Professional Working
Timeline
Guest Service Associate
Aqua Tots
09.2025 - Current
Water Safety Instructor
Aqua Tots
04.2025 - Current
Associate of Science -
Fullerton College
High School Diploma -
Esperanza High School