Joshua Pompa
San Antonio,TX
Summary
Self-motivated and highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
8
8
years of professional experience
Work History
Guest Service Associate
Omni Hotels & Resorts
San Antonio, TX
09.2022 - 12.2023
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed large volume of guests and improved overall customer service.
- Provided guests with information about local attractions, restaurants, and transportation options.
Valet Attendant Supervisor
Towne Park Valet Parking
San Antonio, TX
07.2019 - 07.2022
- Managed VIP arrivals and departures with smooth and professional approach.
- Resolved guests' problems with valet service to maintain brand loyalty and minimize disruptions.
- Assist with resolving customer complaints related to valet services in a timely manner.
Valet Parking Supervisor
Harbor Parking
Corpus Christi, TX
01.2018 - 05.2019
- Verified correct use of procedures and recordkeeping requirements by each valet team member.
- Provided support and guidance to new hires during the onboarding process.
Sales Associate
Office Depot Inc
San Antonio, TX
06.2016 - 02.2019
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12-2021
Associate of Arts - Psychology
Texas A&M University - Corpus Christi
Corpus Christi, TX05-2019
High School Diploma -
Mccollum High School
San Antonio, TX08-2017
Master of Arts - Clinical Mental Health Counseling
The University of Texas At San Antonio
San Antonio, TXSkills
- Greeting and directing
- Strong interpersonal skills
- Cash handling experience
- Complaint Handling
- Guest Relations
- Hospitality experience
- Professional Appearance
- Payment Processing
Timeline
Guest Service Associate
Omni Hotels & Resorts
09.2022 - 12.2023
Valet Attendant Supervisor
Towne Park Valet Parking
07.2019 - 07.2022
Valet Parking Supervisor
Harbor Parking
01.2018 - 05.2019
Sales Associate
Office Depot Inc
06.2016 - 02.2019
Bachelor of Arts - Psychology
The University of Texas At San Antonio
Associate of Arts - Psychology
Texas A&M University - Corpus Christi
High School Diploma -
Mccollum High School
Master of Arts - Clinical Mental Health Counseling
The University of Texas At San Antonio