Shebrail Bond
Phoenix,AZ
Summary
Versatile and results-driven professional with a background at Morgan Properties, adept in administrative support and strong communication. Excelled in enhancing tenant retention through exceptional customer service and adept handling of leasing processes. Proven track record in improving team dynamics and customer satisfaction, showcasing a blend of hard and soft skills.
Experienced with tenant relations, property maintenance, and lease administration. Utilizes strong organizational skills and attention to detail to manage daily operations efficiently. Track record of effective communication and conflict resolution in high-pressure environments.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Westside Medical Supply
2024 - 2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Trained new team members on customer service protocols and company policies.
- Analyzed customer feedback to identify trends and areas for improvement in service delivery.
- Implemented process improvements that enhanced response times and customer satisfaction scores.
- Utilized CRM software to track interactions, manage cases, and streamline follow-up processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Identified and resolved discrepancies and errors in customer accounts.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
Assistant Property Manager
Morgan Properties
10.2023 - 11.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Leasing Consultant
Morgan Properties
09.2018 - 10.2023
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
- Responded to requests and scheduled appointments for property showings.
Medical Receptionist
Newtown Chiropractic Center
02.2014 - 06.2017
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
Education
High School Diploma -
Altus High School
Altus, OK05-1999
Skills
- Administrative support
- Strong communication skills
- Telephone and email etiquette
- Property tours and inspections
- Fair housing regulations
- Leasing and sales
- Customer service
Languages
English
Professional Working
Certification
Medical assistant first aid cpr food handler
Timeline
Assistant Property Manager
Morgan Properties
10.2023 - 11.2024
Leasing Consultant
Morgan Properties
09.2018 - 10.2023
Medical Receptionist
Newtown Chiropractic Center
02.2014 - 06.2017
High School Diploma -
Altus High School
Customer Service Representative
Westside Medical Supply
2024 - 2025