Sheconna Murray
Passaic,NJ
Summary
Experienced Practice Manager successful at handling remote payroll administration and patient relations, as well as working administratively to meet key performance indicators related to growth, practice operations, patient access, quality, and finance. Ability to promotes business development and community profile off-site by fostering positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach, with experience managing administrative teams and delegating tasks to accomplish operational goals.
Overview
15
15
years of professional experience
Work History
Practice Manager /Administrative Director
The Psych Center, LLC
01.2018 - Current
- Provides outstanding support to entire staff which helps to improve process flow and boosted efficiency.
- Manages operations of 3 outpatient psychiatric practices, ensuring that all teams and locations are informed and able to respond to changing goals and objectives
- Develops and implements short-term and long-term goals with leadership to expand business operations
- Proactively resolves issues and address barriers preventing staff from meeting objectives
- Manages and monitors provider schedules, no-show rates, and cancellations to ensure appropriate patient access to service based on practice standards
- Oversee onboarding of new hires and vital in training educating staff to ensure compliance with practice policies and procedures and state regulations
- Hold monthly staff meetings to communicate practice changes and solicit team feedback
- Manage bi-weekly payroll for all staff
- Provide supervision and management to team of support personnel
- Business Management:
- Manage, established and leads high-performing administrative teams overseeing point-of- service collections, claims processing and collection of overdue balances
- Building strong positive communication with clinicians and working to enhance success
- Ensuring staff maintains professionalism at all times, onboarding, coaching, managing, disciplining and developing professional administrative teams
- Develop professional relationships with referral sources to grow and become established amongst leading therapy providers across local markets
- Maintains safe, secure, and healthy work environment by establishing, following, and enforcing standards and procedures set forth by executive leadership
- Assisted in developing two policy and procedure manuals
- Patient Management:
- Maintains patient confidentiality by following policy and procedure as well as HIPAA requirements
- Interacts with patients and families courteously and respectfully
- Always willing to assist in resolving disputes
- Often involved in explaining denials and aiding in resolution
Administrative Secretary II
St. Joseph's Hospital And Medical Center
01.2009 - Current
- Manages staffing of 40+ employees by preparing and coordinating schedules of all staff members ensuring 24-hour shift coverage
- Maintains confidential employee files
- Tracks all current licenses and certifications ensuring licensures are up to date; register clinicians for classes necessary to maintain compliance
- Prepares and disseminates routine correspondence, letters and reports
- Maintains multiple calendars and coordinate daily schedules
- Assists with personnel administrative functions, providing support wherever needed
- Coordinates flow of selected information between units, doctors, and nurses providing efficient communication of patient needs
- Performs a variety of direct and indirect care duties
- Orders and maintains supplies as needed
- Organization:
- Maintains logs for entry into The State of NJ Mental Health database to ensure accurate patient tracking.
- Provides monthly numbers to state to measure productivity and quality metrics to maintain grant funding
- Identifies and recommends changes to existing processes to improve accuracy, efficiency, and quality service.
- Records new hires, transfers, terminations, changes in job classifications to department maintained employee files.
Education
Bachelor of Science - Business Administration, Healthcare Management
Berkeley College
Woodland Park, NJ05.2019
Skills
- Practice management
- Onboarding
- Business development strategies
- Interpersonal communications skills
- Time/Team management skills
- Multi tasking skills
- Proficient in: excel, word, powerpoint, outlook and various data management, time & attendance, AND EMR software systems
- Resource Management
- Human Resource Management
Volunteer Experience
Triumphant Life Ministries
Newark, NJ
2013 – 2020
Organized and participated in community outreach events and workshops.
Established community food pantry, solicited donations, & orchestrated fund raising events ;
Recruited and trained volunteers
*
St. Joseph’s Health
Paterson, NJ
2015 - Present
Current co-chair of the St. Joseph’s Health African American Affinity Group
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
John R. Wooden
Timeline
Practice Manager /Administrative Director
The Psych Center, LLC
01.2018 - Current
Administrative Secretary II
St. Joseph's Hospital And Medical Center
01.2009 - Current
Bachelor of Science - Business Administration, Healthcare Management
Berkeley College
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