Shedar Perez
Sarasota,FL
Summary
Dynamic Team Lead at Walmart with a proven track record in coaching and mentoring, enhancing team performance, and elevating customer satisfaction. Skilled in conflict resolution and task delegation, I foster a collaborative environment that drives excellence and meets customer needs effectively. Committed to quality and operational success.
Overview
8
8
years of professional experience
Work History
Team Lead
Walmart
09.2017 - Current
- Trained and mentored new associates, fostering a collaborative team environment.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Education
High School Diploma -
Westland Hialeah High
Hialeah, FL06.2016
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Task delegation
- Cash handling
- Giving constructive feedback
- Multitasking
- Customer service
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Team Lead
Walmart
09.2017 - Current
High School Diploma -
Westland Hialeah High