Sheena Alibangbang
Las Vegas
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
13
13
years of professional experience
Work History
Front Desk Agent
Cancun Resort Las Vegas a Hilton Vacation Club
Las Vegas
09.2023 - Current
- Managed guest check-in and check-out processes, enhancing arrival experiences for guests.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Operated multi-line phone system to manage incoming and outgoing calls.
- Maintained accurate records of reservations and billing information to support smooth operations.
- Provided information about resort amenities and local attractions to enhance guest experience.
- Multitasking answering telephones and greeted visitors to assist, answer questions and direct.
Sales Manager
Icon Tech Enterprises LLC
Las Vegas
01.2013 - 09.2023
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Cultivated relationships with customers and community to drive long-term business growth.
- Worked with multicultural tourists to effectively promote and sell products, delivering personalized service across diverse customer backgrounds.
Education
Bachelor of Science - Tourism Management
Philippine Women's College
March 2012Skills
- Front desk operations
- PBX operations
- Customer Service
- Guest Relations
- Operating Procedures and Policies
- Billing procedures
- Communication and Engagement Techniques
- Customer Outreach
- Excellent Communication Skills
- Computer proficiency in Microsoft Office, Microsoft Teams Outlook, Clarity and Synergy
- Prospecting Skills
- Promotions and Marketing Strategies
Timeline
Front Desk Agent
Cancun Resort Las Vegas a Hilton Vacation Club
09.2023 - Current
Sales Manager
Icon Tech Enterprises LLC
01.2013 - 09.2023
Bachelor of Science - Tourism Management
Philippine Women's College