Sheena Bhatti
Shoreview,MN
Summary
Results-driven Patient Services professional with over 5 years of experience supporting pharmaceutical programs, with expertise in team training, onboarding, mentoring, and program implementation. Demonstrated success in developing high-performing teams, enhancing operational efficiency, and driving program excellence through strong leadership and collaboration. Passionate about fostering employee growth and seeking opportunities in training, team leadership, learning and development, or program management.
Overview
5
5
years of professional experience
Work History
Patient Coordinator – Rhapsido (Launch & Training Lead)
Novartis Pharmaceuticals
East Hanover, NJ
09.2025 - Current
- Facilitated training and onboarding processes for new hires, focusing on systems navigation and workflows.
- Played a key role in new brand launch, including systems navigation and workflows. .
- Managed patient inquiries and concerns, enhancing overall satisfaction and engagement.
Patient Coordinator – Cosentyx
Novartis Pharmaceuticals
East Hanover, NJ
03.2025 - Current
- Facilitated team alignment by driving cross-functional collaboration initiatives.
- Guided peers through intricate case discussions, fostering a culture of knowledge sharing and collaboration.
- Oversaw service excellence and implemented strategies for efficient issue resolution.
Patient Navigator – Entresto
Novartis Pharmaceuticals
East Hanover, NJ
10.2021 - 03.2025
- Developed and implemented training programs for new team members to foster skill development and boost confidence.
- Attained highest quality assurance scores while managing individual and team support responsibilities.
- Facilitated onboarding processes and team development initiatives.
Education
Bachelor of Science - Business Administration
Caldwell University
Caldwell, NJ12.2020
Skills
- Patient Journey Support
- Sales Force (CRM)
- Patient Confidentiality (HIPAA)
- Attention to Details
- Cross-Functional Collaboration
Accomplishments
Caldwell University-Dean List
Affiliations
- National society of leadership and Success
Timeline
Patient Coordinator – Rhapsido (Launch & Training Lead)
Novartis Pharmaceuticals
09.2025 - Current
Patient Coordinator – Cosentyx
Novartis Pharmaceuticals
03.2025 - Current
Patient Navigator – Entresto
Novartis Pharmaceuticals
10.2021 - 03.2025
Bachelor of Science - Business Administration
Caldwell University