Sheena Caisse
Dayton
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Talented Shift Manager driven to keep costs under control, employees working hard and customers satisfied. Highly professional and results-focused professional with excellent problem-solving and decision-making skills.
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives.
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and achieve company goals.
Skilled Shift Manager with strong experience in overseeing operations, leading teams, and ensuring customer satisfaction. Proven abilities in staff training, scheduling, and inventory management. Demonstrated success in enhancing productivity and streamlining processes for efficiency. Committed to maintaining high quality standards and implementing company policies effectively.
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every time. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations.
Seasoned retail supervisor with strong history of leading high-performance teams to meet and exceed sales, service and operational objectives. Diligent about monitoring shrinkage, managing records, and keeping teams productive and motivated. Focused on driving revenue growth with proactive and strategic approaches.
Seasoned leader in retail management with a proven track record of supervising sales teams to exceed sales targets. Skilled in staff training, inventory management, and customer service excellence, ensuring smooth store operations and enhanced shopping experiences. Demonstrated ability to implement effective sales strategies and improve team performance through hands-on coaching and motivational leadership. Successfully boosted customer satisfaction rates through innovative service initiatives.
Results-driven professional in retail management with a knack for boosting productivity and streamlining tasks. Possess strong capabilities in team leadership, inventory management, and customer service enhancement. Excel at communication, problem-solving, and adaptability, ensuring effective team coordination and exceptional shopping experiences for customers.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
8
8
years of professional experience
Work History
Shift Manager
Marco's Pizza
Dayton
04.2026 - Current
- Supervised team members during busy shifts to ensure efficient operations.
- Trained new staff on food safety and customer service standards.
- Managed inventory levels and restocked supplies as needed.
- Maintained cleanliness and organization of work areas and equipment.
- Resolved customer complaints promptly to enhance satisfaction.
- Assisted in scheduling staff shifts to meet business needs effectively.
- Monitored food preparation processes to uphold quality standards.
- Collaborated with team members to create a positive work environment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Reviewed financial statements to meet targets during shift.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Organized special events such as holiday sales or promotional campaigns.
- Processed weekly payroll information using appropriate software applications.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Implemented cost-control measures to maintain budgetary guidelines.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
- Delegated work to staff, setting priorities and goals.
- Directed and supervised staff performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coached staff on strategies to enhance performance and improve customer relations.
- Used Point of Sale register system to complete transactions.
- Mentored newly hired staff in upselling techniques to improve sales.
- Researched out-of-stock items to find additional inventory in other store locations.
- Managed daily operations, client relations and IT.
- Determined complete order accuracy by examining merchandise to verify price and quantity.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
- Processed credit card payments and counted back change and currency with accuracy rate.
ABC construction
Anthony Oliver
Cincinnati
07.2025 - 11.2025
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Store Manager
Family Dollar
Anna
10.2018 - 04.2024
- Managed daily store operations and ensured efficient workflow.
- Trained staff on customer service and sales techniques.
- Organized inventory and maintained stock levels consistently.
- Developed schedules to optimize team performance and coverage.
- Enforced company policies to maintain store standards and compliance.
- Handled customer inquiries and resolved issues promptly.
- Coordinated promotional displays to enhance product visibility.
- Conducted regular audits to ensure safety and cleanliness in the store.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Developed strategies to maximize sales and profitability.
- Performed regular price checks to ensure competitive pricing.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Planned special promotions or discounts based on market trends.
- Assessed operational efficiency of the store's departments.
- Implemented efficient systems for tracking stock movement.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
Education
Jackson Center High School
Jackson Center, OHSkills
- Inventory management
- Cash handling
- Employee training
- Schedule management
- Customer service
- Team collaboration
- Sales analysis
- Conflict resolution
- Process improvement
- Effective communication
- Leadership development
- Time management
- Problem solving
- Attention to detail
- Safety compliance
- Process improvements
- Team development
- Shift leadership
- Customer service focus
- Schedule oversight
- Flexible schedule
- Performance reviewing
- Supply ordering
- Relationship building
- Staff motivation
- Interpersonal skills
- Mentoring and coaching
- Shift checklists
- Operations management
- Policy administration
- Hiring and recruiting
- Equipment troubleshooting
- Financial records oversight
- Sales strategies
References
References available upon request.
Timeline
Shift Manager
Marco's Pizza
04.2026 - Current
ABC construction
Anthony Oliver
07.2025 - 11.2025
Store Manager
Family Dollar
10.2018 - 04.2024
Jackson Center High School