Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Sheena Cavier

Willows,CA

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

21
21
years of professional experience

Work History

Store Manager

Walmart
Oroville, CA
02.2021 - Current
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Analyzed and interpreted store trends to facilitate planning.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Completed point of sale opening and closing procedures.
  • Supervised guests at front counter, answering questions regarding products.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.

ASM

Walmart
Red Bluff, CA
01.2017 - 09.2021
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.

Fresh Coach

Walmart
Oroville, CA
01.2017 - 01.2021
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Created curricula, instructions, documents and written tests for various types of training courses.
  • Used powr point to design training for new employees and increase company retention and productivity rates by 3%.
  • Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
  • Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
  • Trained and mentored over 30 new personnel hired to fulfill various roles.

Sales Associate

Walmart
Willows, CA
09.2005 - 05.2017
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Completed orders and organized product deliveries to meet customer timetables.
  • Worked alongside retail representatives to enhance product presentations and advertising collateral.

Education

High School Diploma -

Willows High School
Willows, CA
06.2001

Skills

  • Training Management
  • Policy Development and Enforcement
  • Mathematical Calculation and Reasoning
  • Administrative Management
  • Sales Promotion
  • Staff Scheduling
  • Program Optimization
  • Team Leadership
  • Budget Control
  • Decision Making
  • Goal Setting
  • Quality Assurance
  • Verbal and Written Communication
  • Employee Motivation
  • Business Leadership

Timeline

Store Manager

Walmart
02.2021 - Current

ASM

Walmart
01.2017 - 09.2021

Fresh Coach

Walmart
01.2017 - 01.2021

Sales Associate

Walmart
09.2005 - 05.2017

High School Diploma -

Willows High School

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Sheena Cavier