Sheena Gibson
Summary
Proven Office Manager at Taylor Family Healthcare, adept in office management and patient care, significantly enhanced team productivity and patient satisfaction. Leveraged organizational skills and venipuncture expertise to streamline operations and improve service quality. Cultivated strong customer relationships, achieving notable efficiency and confidentiality compliance.
Offering strong organizational skills and ability to maintain well-functioning office environment, eager to learn and grow in this role. Brings readiness to acquire essential administrative knowledge, coupled with proficiency in utilizing office software and handling clerical tasks. Ready to use and develop time management and communication skills in patient intake role.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Taylor Family Healthcare
11.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Phlebotomist/ Specimen Collector
Aegis Science Corporation
09.2021 - 06.2023
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Packaged and shipped specimens to central lab daily.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
Owner/Operator
What a Tease Salon
10.2018 - 03.2021
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Negotiated contracts with vendors to secure favorable terms for the business.
- Trained and motivated employees to perform daily business functions.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Maximized revenue by identifying new market opportunities and implementing targeted sales strategies.
Master Stylist
Looks to Kills
01.2012 - 09.2018
- Cultivated an inclusive salon atmosphere by providing a welcoming environment for clients of all backgrounds and hair types.
- Earned recognition as a top stylist within the salon due to dedication toward ongoing education and mastery of new techniques.
- Boosted client retention rate by consistently exceeding expectations in terms of skill, creativity, and attention to detail.
- Contributed to overall salon success by actively participating in promotional events, social media campaigns, and community outreach efforts.
- Ensured a clean, organized workspace that adheres strictly to safety standards set forth by state licensing boards.
- Reviewed websites, blogs, magazines and publications to stay updated on latest hairstyle trends and styling methods.
- Increased salon revenue by promoting and selling various hair care products, treatments, and services.
Education
Associate of Science - Nursing
Somerset Community College
London, KY05-2025
High School Diploma -
Corbin High School
1901 Snyder St., Corbin KY 4070105-2002
Skills
- Customer service
- Venipuncture
- Patient interaction
- Hiring
- Excellent customer service
- Office management
- Organizational skills
- Patient care
- Clinical documentation
- Data entry
- Confidentiality compliance
- Motivated self-starter
- Clear oral/written communication
Certification
CNA Certificate, Community Support Specialist, and Hair Collection testing for Omega Labs.
Timeline
Office Manager
Taylor Family Healthcare
11.2023 - Current
Phlebotomist/ Specimen Collector
Aegis Science Corporation
09.2021 - 06.2023
Owner/Operator
What a Tease Salon
10.2018 - 03.2021
Master Stylist
Looks to Kills
01.2012 - 09.2018
CNA Certificate, Community Support Specialist, and Hair Collection testing for Omega Labs.
Associate of Science - Nursing
Somerset Community College
High School Diploma -
Corbin High School
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