Sheena Hamman
Summary
Experienced with evaluating insurance claims and determining appropriate actions. Utilizes analytical skills to assess damage and liability. Strong understanding of policy coverage and effective negotiation techniques.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Storm Reconciliation Desk Adjuster
American Farmers and Ranchers
02.2021 - Current
- Identifying client needs and providing empathy
- Negotiate settlements for insureds/members
- Examine claims forms and other records to determine insurance coverage.
- Expedite claim settlements with skilled negotiation tactics that led to fair resolutions for all parties involved.
- Conduct regular audits on closed claim files to verify adherence to company policies and regulatory requirements, minimizing risk exposure for the organization.
- Provide excellent customer service
- Create claims report with great detail pertaining to event and damages
- Investigate the damages being claimed
- Prepare and record statements for members, witnesses, and claimants
- Research costs and repair options
- Coordinate repair estimates, additional living options, and payment options
- Evaluate and order police reports, security footage, and prior claims history
- Review states regulations for IRC code requirements
- Use prescribed guidelines or policies in analyzing situations.
- Respond to customer inquiries, made appropriate decisions and closed files.
- Maintain compliance with industry regulations while ensuring accurate documentation of all claim files.
- Improve claim processing efficiency by streamlining workflows and implementing time-saving strategies.
Licensed Insurance Claims Adjuster
TTEC
01.2020 - 02.2021
- Identified client needs and providing empathy
- Provided excellent customer service
- Created claims report with great detail pertaining to event and damages
- Investigated the damages being claimed
- Prepared and recorded statements for members, witnesses, and claimants
- Researched costs and repair options
- Coordinated repair facilities, rentals, and payment options
- Evaluated and ordered police reports, security footage, and previous claims
- Assessed and determined liability of at-fault parties for claims
- Negotiated settlements for claimants
Licensed Sales Producer
Allstate
09.2019 - 01.2020
- Identified client needs
- Prepared quotes
- Performed closing of all prospective sales leads
- Provided valuable information to clients and agents
- Answered inquiries about policy information
- Provided written reports
- Maintained an up-to-date client record
- Processed payments
- Reported claims
- Relationship building
Supervising Agent
Liberty National
03.2019 - 10.2019
- Identified client needs
- Recruited new hires
- Managed a team of insurance agents
- Provided valuable information to clients and agents
- Answered inquiries about policy information
- Insuring agents met required performance standards
- Provided written reports
- Maintained an up-to-date client record
Server/Bartender
Yuzo Sushi Tapas
09.2018 - 08.2019
- Interpersonal skills
- Customer Service
- Main duties involve taking orders, serving food, cleaning and resetting tables, replenishing supplies, and working to the best of one's ability to help solve any customer complaints
- Developed specials by participating in taste testing
- Helped create and manage a positive environment for guest by assisting customers and efficiently taking orders
Meter Administrator
ImageNet Consulting
03.2017 - 09.2018
- Microsoft Office
- 10 Key Speed
- Data Entry
- Perform Administrative Activities
- Maintain information files and process meter readings
- Report service issues and discrepancies
- Assist customers in questions, guidance to readings, and correct departments
Administrative Assistant
Clayton Insurance Agency
05.2013 - 03.2017
- Managed Confidential Accounts
- Payment Processing
- Customer Service
- Invoicing
- Data Entry
Education
Bachelor of Business Administration - General Business
Southeastern Oklahoma State University
Durant, OKAssociates - General Education
Eastern Oklahoma State College
Wilburton, OKSkills
- Xactimate/XactAnalysis
- Property claims
- Coverage assessments
- Damage assessment
- Claims investigation
- Policy interpretation
- Claims processing
- Settlement negotiation
- Property valuation
- Insurance regulations
- Microsoft Excel, Word, PowerPoint, and Office
- Adaptability
Affiliations
- Oklahoma Claims Association
Certification
- Xactimate Certification Level 1
- HAAG Certified Roof Inspector-Residential and Commercial Roofs (HCI-R/C)
Languages
English
Timeline
Storm Reconciliation Desk Adjuster
American Farmers and Ranchers
02.2021 - Current
Licensed Insurance Claims Adjuster
TTEC
01.2020 - 02.2021
Licensed Sales Producer
Allstate
09.2019 - 01.2020
Supervising Agent
Liberty National
03.2019 - 10.2019
Server/Bartender
Yuzo Sushi Tapas
09.2018 - 08.2019
Meter Administrator
ImageNet Consulting
03.2017 - 09.2018
Administrative Assistant
Clayton Insurance Agency
05.2013 - 03.2017
Associates - General Education
Eastern Oklahoma State College
Bachelor of Business Administration - General Business
Southeastern Oklahoma State University
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