Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Harteis

Toledo,OH

Summary

Experienced Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change. Experienced in finance, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach.

Overview

11
11
years of professional experience

Work History

Branch Manager

Champion Credit Union, Inc.
02.2021 - Current
  • Maintaining friendly and professional customer interactions.
  • Monitoring and acknowledging staff and customers for a safe work environment for everyone.
  • Responsible for providing and assisting with appropriate documents for yearly audits.
  • Meeting deadlines by proactively managing individual and team tasks and streamlining processes.
  • Complied with Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act.
  • Promoting and up-selling products and services to meet needs of customers while protecting the credit union.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Used consultative sales approach to understand customers needs and recommend relevant offerings.
  • Boosted branch sales by developing and deepening customer loyalty through incentive programs.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Protected company assets with strategic risk management approaches.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Responsible for on demand ordering and verified cash shipments that total $200,000 weekly.

Loan Originator

Champion Credit Union, Inc.
05.2018 - 02.2021
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Processing personal, car, motorcycle, recreational vehicles, boats, land and home equity mortgage line of credits to personalize best fit for customer.
  • Resolving discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Monthly average sales averaging $175,000 per month.
  • Highest single loan amount was $200,000 yacht purchase.
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Originated, reviewed, processed, closed and administered customer loan proposals.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Recommended loan approvals and denials based on customer loan application reviews.
  • Advised clients on mortgage, education and personal loans.
  • Responsible for pulling credit reports, NADAs for vehicles, ordering appraisals and title searches in a timely manner while ensuring accurate data is being collected.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Compiled database of loan applicants' credit histories, corporate financial statements and other financial information.
  • Assisted senior-level credit officers with complex loan applications.
  • Highest selling Debt Protection and GAP+ coverage sold 9 out of 12 months.

Visa Specialist

Champion Credit Union, Inc.
08.2014 - 05.2018
  • Documenting all communication with applicants and inputting information into systems using FIS Global and VISA.
  • Coordinating and advertising our $750,000 VISA program to over 1,500 account holders.
  • Manually processing all debits and credits to cardholder accounts including chargebacks, refunds, and expenses.
  • Ordering, blocking, and reissuing all cards.
  • Scheduled appointments with applicants to gather information and explain benefits processes.
  • Understanding and processing daily general ledger vouchers to match reports along with balancing monthly invoices.
  • Developing extensive fact-checking and research skills as result of continuously reviewing different programs and options.
  • Quickly learning new skills and applying them to daily tasks, improving efficiency and productivity.
  • Providing consulting services to individuals on various issues and communicated with clients to determine needs and goals.
  • Following document protocols to safeguard confidentiality of members record.
  • Recommending service improvements to minimize recurring customer issues and complaints.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Following up on all delinquent accounts and effectively charging off account holders that report to all three credit bureaus.

Car Sales Associate

Royal Motors
01.2012 - 08.2014
  • Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Answered telephone and email inquiries from potential customers.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
  • Completed registration paperwork and sales documentation.
  • Prepared purchased vehicles and completed final delivery checks.
  • Outlined sales, warranty and service procedures.

Education

Business Administration And Management

University of Toledo
Toledo, OH

Skills

  • Notary Public in Ohio
  • NMLS licenses
  • Proficient in Word, Excel, PowerPoint, Adobe
  • Ethical decision-making
  • Excellent Work Ethic
  • Relationship building
  • Attention to Detail
  • Converting leads to sales
  • Financial services
  • Cash Handling

Timeline

Branch Manager

Champion Credit Union, Inc.
02.2021 - Current

Loan Originator

Champion Credit Union, Inc.
05.2018 - 02.2021

Visa Specialist

Champion Credit Union, Inc.
08.2014 - 05.2018

Car Sales Associate

Royal Motors
01.2012 - 08.2014

Business Administration And Management

University of Toledo

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Sheena Harteis