Sheena Lawrence
Turner
Summary
Dedicated sales professional in senior living, driving occupancy through relationship-based outreach and strategic partnerships. Expertise in guiding families through decision-making processes while ensuring a seamless transition experience. Proficient in event coordination and community engagement to elevate brand presence and foster relationships.
Overview
21
21
years of professional experience
Work History
Sales Director
Boone Ridge Senior Living
04.2025 - Current
- Lead community sales and occupancy initiatives through relationship-based outreach and strategic follow-up
- Developed and maintained referral partnerships with healthcare professionals and community organizations to strengthen outreach and referral network
- Guided prospective residents and families through senior living decision-making process, ensuring compassionate and professional support
- Planned and executed marketing events, networking opportunities, and community engagement programs to enhance community visibility and engagement
- Coordinate tours, move-ins, and transition planning to ensure a seamless resident experience
- Maintain accurate CRM records, sales reporting, and census tracking
Personal Assistant
Desire Art and Ink
12.2021 - Current
- Scheduled and coordinated appointments to optimize executive time management
- Provided timely and professional responses to client inquiries to maintain strong client relationships
- Processed client invoices and maintained financial records
- Managed social media accounts to increase brand visibility and foster audience interaction
Customer Service Specialist
Regence Blue Cross Blue Shield
10.2010 - 03.2012
- Maintained efficiency and accuracy while consistently exceeding customer satisfaction goals, contributing to overall team success
- Managed client relationships by assessing insurance needs, leading to tailored solutions that enhanced client satisfaction
- Trained new employees on software usage and customer service best practices, improving team readiness and service quality
Insurance Billing Manager
Lithia Body and Paint
07.2007 - 12.2008
- Ensured timely, accurate claim submissions and followed up to secure prompt repayments
- Processed and managed high-volume insurance claims for corporate body shop, ensuring compliance and accuracy
- Collaborated with customers and insurance providers to resolve billing discrepancies, enhancing customer satisfaction
Teller
Washington Mutual Bank
10.2005 - 06.2007
- Assisted customers with transactions and account management, enhancing their understanding of financial options
- Trained new employees on banking procedures and customer engagement to improve service quality
- Promoted financial literacy and customer retention through participation in special events
Education
Associate Degree -
Chemeketa Community College
12-2025
High School Diploma -
Eagle Point High School
Skills
- Sales management
- Sales Strategy
- Market Development
- Revenue Management
- CRM management
- Exceptional Customer Service
- Relationship Building
- Effective communication
- Time Management
- Detail-Oriented
- Administrative scheduling
- Office software
Timeline
Sales Director
Boone Ridge Senior Living
04.2025 - Current
Personal Assistant
Desire Art and Ink
12.2021 - Current
Customer Service Specialist
Regence Blue Cross Blue Shield
10.2010 - 03.2012
Insurance Billing Manager
Lithia Body and Paint
07.2007 - 12.2008
Teller
Washington Mutual Bank
10.2005 - 06.2007
Associate Degree -
Chemeketa Community College
High School Diploma -
Eagle Point High School