Sheena Pellicier
Brooklyn,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Telemarketing Sales Representative
Express Funding/Liberty Pest Control
11.2020 - Current
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Routed and managed daily sales
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Recorded contact information of customers and potential customers in internal database.
- Made average of 300 outbound and inbound calls per day
Early Childhood Teacher
P.S 147 School
05.2021 - 06.2021
- Applied play-based strategies to provide diverse approaches to learning.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Fostered reasoning and problem solving through active exploration games and activities.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Promoted sensory development by providing access to different textures.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Addressed behavioral and learning issues with parents and daycare management.
- Utilized creative teaching strategies to engage students in classroom.
- Modeled positive behavior and communication skills for students.
- Guided students to develop social, emotional and physical skills.
- Assisted and supervised 22 children through entire school day
Education
Bachelor of Arts - Early Childhood Education/Special Education
Cuny Brooklyn College
Brooklyn, NY06.2020
Associate of Arts - Early Childhood Education
Kingsborough Community College of The City University of New York
Brooklyn, NY06.2015
Skills
- Information Updates
- Closing Procedures
- Escalated Calls Management
- Script Use
- Client Correspondence
- Product and Service Knowledge
- Providing Feedback
- Administrative Duties
- Conflict Resolution Techniques
- Verbal and Written Communication
- Customer Engagement
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Early Childhood Teacher
P.S 147 School
05.2021 - 06.2021
Telemarketing Sales Representative
Express Funding/Liberty Pest Control
11.2020 - Current
Bachelor of Arts - Early Childhood Education/Special Education
Cuny Brooklyn College
Associate of Arts - Early Childhood Education
Kingsborough Community College of The City University of New York
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