PATRICIA Delprete
CENTEREACH,NY
Summary
Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales. Service-oriented Telemarketer with passion for providing excellent customer service. Friendly, personable and always professional under pressure. Known for thriving in fast-paced and busy environments.
Overview
24
24
years of professional experience
Work History
Telemarketing Sales Representative
Hillside United Van Lines
01.2020 - 02.2023
- Overcame objections using friendly, persuasive strategies.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
- Completed daily and weekly sales reporting using assigned tools.
- Followed up with customers to solicit further sales.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Set up appointments with interested customers according to schedule availability.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
Telemarketer
Astro Moving And Storage
08.1999 - 04.2020
- Completed daily and weekly sales reporting using assigned tools.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Answered calls, took messages, and transferred calls to correct individuals.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Conducted database research to identify potential leads and determine contact information.
- Followed up with customers to solicit further sales.
- Documented customer interactions and transactions, maintaining accurate records of all dealings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Overcame objections using friendly, persuasive strategies.
- Completed daily cold calling and outreach to build sales pipeline.
- Recorded and updated customer information in online systems.
- Called prospective customers in designated market area to qualify leads.
- Set up appointments with interested customers according to schedule availability.
Telemarketing Sales Representative
Austin Moving And Storage
03.2014 - 01.2020
- Educated customers on product and service benefits, explaining features and answering questions.
- Overcame objections using friendly, persuasive strategies.
- Provided information about available products and services, membership details, and purchase advantages.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Built relationships with customers using strong persuasion and active listening skills.
- Recorded and updated customer information in online systems.
- Completed daily and weekly sales reporting using assigned tools.
Education
High School Diploma -
Commack High School
Commack, NY09.1977
Skills
- Product and Service Knowledge
- Outbound Telemarketing
- Schedule Management
- Sales Expertise
- Problem Resolution
- Selling Skills
- Information Updates
- Appointment Scheduling
- Professional Communication
- Customer Loyalty
- Sales Quota Achievement
Accomplishments
- Supervised team of 5 staff members.
Timeline
Telemarketing Sales Representative
Hillside United Van Lines
01.2020 - 02.2023
Telemarketing Sales Representative
Austin Moving And Storage
03.2014 - 01.2020
Telemarketer
Astro Moving And Storage
08.1999 - 04.2020
High School Diploma -
Commack High School
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