Mary Reams
Nampa,ID
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
31
31
years of professional experience
Work History
Telemarketing Sales Representative
Telenet
02.1991 - 09.1995
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Recorded contact information of customers and potential customers in internal database.
- Answered calls, took messages, and transferred calls to correct individuals.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Built relationships with customers using strong persuasion and active listening skills.
- Qualified leads and set up customer appointments for outside sales team.
Manager
Family Dollar
04.2014 - 01.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Class B Commercial Driver
A1 Stop And Go Taxi LLC
08.2012 - 04.2022
- Maintained clean driving record, adhering to [State] laws and safety standards.
- Skilled driving in poor weather conditions.
- Kept vehicles well maintained and clean for pleasant passenger experiences.
- Skilled in operation of automatic and standard transmission vehicles.
- Navigated complex routes without use of GPS or wayfinding in areas of low signal.
- Clearly and effectively communicated with other drivers and dispatch via radio.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
Certified Medication Technician
OHANA STREAMSIDE
01.2020 - 04.2022
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reordered medication to maintain adequate supply.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored medication storage area to maintain medication security and control.
- Identified and reported medication errors to avoid distributing wrong medication to patients.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Monitored patient responses to medication to report adverse reactions quickly.
- Interacted with patients and monitored vital signs during time of admission to report details to registered nurse.
Education
High School Diploma -
Ortonville Secondary
Ortonville, MN05.1995
Skills
- Healthcare Information
- Patient and Caregiver Education
- Transportation Assistance
- Documenting Behaviors
- Prioritization
- Customer Data Confidentiality
- Sales Expertise
- Staff Training
- Microsoft Word
- Customer Relations
- Microsoft PowerPoint
- Retail Materials Management
Referred By Jeffery Blanchard Executive Escalation Manager HP inc.
.
Timeline
Certified Medication Technician
OHANA STREAMSIDE
01.2020 - 04.2022
Manager
Family Dollar
04.2014 - 01.2021
Class B Commercial Driver
A1 Stop And Go Taxi LLC
08.2012 - 04.2022
Telemarketing Sales Representative
Telenet
02.1991 - 09.1995
High School Diploma -
Ortonville Secondary
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