Sheena Redick Richardson
Texarkana,TX
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
17
17
years of professional experience
Work History
Owner/Massage Therapist
Massage By Sheena
06.2013 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Massage Therapist
Spa Botanica At Embassy Suites
05.2012 - 06.2013
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Participated in an employee betterment committee where we initiated programs to help employees show more initiative and reward them for excellent service.
Freelance Content Writer
Peekaboo Magazine
01.2011 - 06.2012
- Conducted extensive internet research to provide facts and statistics for articles and blogs.
- Conducted comprehensive research on diverse topics, ensuring accuracy and relevance of information in all written materials.
- Expanded writing skillset by exploring various formats such as social media updates, email campaigns, video scripts, and ebooks.
- Used Microsoft Word to store and share created documents.
Writer/Columnist
Texarkana Gazette
10.2007 - 10.2010
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Interviewed individuals by phone, video chat and in-person to write news stories.
- Generated ideas for new content series or formats based on audience interests and market trends.
Education
Massage Therapy - Massage Therapy
Blue Cliff College - Fayetteville
Fayetteville, AR03.2012
Associate Of Applied Arts -
Texarkana College
Texarkana, TX12.2009
Accomplishments
Decorated professional, awarded employee of the quarter within the first six months of employment with Embassy Suites & winner of five local Reader's Choice awards for Best Massage Therapist.
Inducted into the National Technical Honor Society.
Timeline
Owner/Massage Therapist
Massage By Sheena
06.2013 - Current
Massage Therapist
Spa Botanica At Embassy Suites
05.2012 - 06.2013
Freelance Content Writer
Peekaboo Magazine
01.2011 - 06.2012
Writer/Columnist
Texarkana Gazette
10.2007 - 10.2010
Massage Therapy - Massage Therapy
Blue Cliff College - Fayetteville
Associate Of Applied Arts -
Texarkana College
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