Sheena Robinson
Concord,NC
Summary
Creative Assistant Manager promotes proactive management of team activities and store operations. Skillfully monitors processes to meet changing demands, increase efficiency and boost revenue. Exceptional leadership for sales, customer service and service clerk employees.
Overview
19
19
years of professional experience
Work History
Assistant Store Manager
Food Lion
Indian Trail, NC
03.2005 - Current
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Coached and developed store associates through formal and informal interactions.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Coordinated with vendors to secure product availability at competitive prices.
Education
Bachelor of Science - Liberal Arts And Sciences
University of North Carolina At Greensboro
Greensboro, NC12-2023
Skills
- Records Management
- Loss Prevention
- Problem-Solving
- Retail Operations
- Hiring and Training
- Relationship Building and Management
- Regulatory Compliance
- Customer Service and Engagement
- Strategic Merchandising
- Inventory Counting
- Sales Growth
- Inventory Control
- POS Systems Operations
Custom
- Sabrina Elliott Prior Director of Operations currently working in Corporate-Sabrinaelliott3014@g
Custom
References available upon request.
Timeline
Assistant Store Manager
Food Lion
03.2005 - Current
Bachelor of Science - Liberal Arts And Sciences
University of North Carolina At Greensboro
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