Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheena Robinson

Harrisonville,MO

Summary

Dynamic professional with a proven track record at Quest Diagnostics, adept in customer service and problem-solving abilities. Excelled in high-stress situations, enhancing customer loyalty through empathetic conflict resolution. Skilled in data entry and active listening, significantly improving customer satisfaction and operational efficiency. Demonstrates critical thinking and a professional telephone demeanor, ensuring positive outcomes and strong customer relations.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Quest Diagnostics
Remote
01.2021 - 11.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Secretary

Ruskin Heights Homes Association
Kansas City, MO
04.2016 - 07.2018
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Entered data into system and updated customer contacts with information to keep records current.

Certified Medical Assistant

Gary L. Gustafson
Raymore, MO
12.2004 - 02.2007
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.

Education

National Certification - Medical Assistant

Concorde Career College
Kansas City, MO
05.2002

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Data Entry
  • Customer Relations
  • Professional telephone demeanor
  • Building rapport
  • Account updating

Timeline

Customer Service Representative

Quest Diagnostics
01.2021 - 11.2022

Secretary

Ruskin Heights Homes Association
04.2016 - 07.2018

Certified Medical Assistant

Gary L. Gustafson
12.2004 - 02.2007

National Certification - Medical Assistant

Concorde Career College
Sheena Robinson