Sheena Smeltz
Millersburg,PA
Summary
Compassionate and dedicated Medical Assistant with extensive experience at Family Practice Center, excelling in patient assessments and vital sign monitoring. Proven ability to enhance patient care through effective communication and HIPAA compliance. Skilled in EMR management and phlebotomy techniques, fostering trust and improving clinic efficiency.
Overview
2026
2026
years of professional experience
Work History
Medical Assistant/Phlebotomist
Family Practice Center
Lykens, PA
12.2023 - Current
- Administered patient assessments and collected vital signs to support diagnostic processes.
- Managed electronic health records by updating patient information and ensuring data accuracy.
- Assisted physicians during examinations, facilitating efficient patient care delivery.
- Coordinated appointment scheduling, optimizing patient flow and clinic operations.
- Educated patients on treatment plans and preventive care strategies to enhance health outcomes.
- Collaborated with healthcare team to streamline administrative processes, improving overall efficiency.
- Implemented best practices for infection control and safety protocols, enhancing patient and staff safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Medical Technician
Heritage Mills
Tower City, PA
2021 - 11.2023
- Operated and maintained medical equipment, ensuring optimal performance and safety standards.
- Conducted routine tests and analyses, providing accurate results for patient diagnosis.
- Collaborated with healthcare professionals to streamline laboratory processes and enhance patient care.
- Trained new staff on equipment use, safety protocols, and standard operating procedures.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
Medical Receptionist
Rising Sun Eye Care
Millersburg, PA
01.2017 - 2019
- Greeted patients and managed check-in processes to ensure a smooth workflow.
- Scheduled appointments and coordinated with medical staff to optimize patient flow.
- Maintained electronic health records with accuracy and attention to detail.
- Assisted patients with insurance inquiries and verified coverage information.
- Collaborated with team members to streamline administrative tasks and improve office operations.
- Provided support during patient examinations by preparing necessary documentation and equipment.
CNA
Manor at Susquehanna Village
Millersburg, PA
2014 - 2019
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored vital signs, documenting changes in health conditions for nursing staff.
- Communicated effectively with residents and families to address concerns and provide updates.
- Maintained cleanliness and hygiene of resident areas, following infection control protocols.
- Trained new staff on best practices for resident care and facility procedures.
- Implemented individualized care plans, adapting approaches based on resident feedback and observations.
Education
Certified Phlebotomist - Phlebotomy
HACC
HarrisburgAssociate of Arts - Culinary Arts
YTI
York06.2002
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Phlebotomy
- Reliable team player
- Procedure assistance
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Specimens collection and processing
- Patient assessments
- Laboratory specimen collection
- Professionalism and ethics
- Appointment setting
- Compassionate caregiver
- Sterilization techniques
- Equipment sterilization
- Adaptable
- OB/GYN procedures
- Simple dressings
- Medical billing and coding
Timeline
Medical Assistant/Phlebotomist
Family Practice Center
12.2023 - Current
Medical Receptionist
Rising Sun Eye Care
01.2017 - 2019
Medical Technician
Heritage Mills
2021 - 11.2023
CNA
Manor at Susquehanna Village
2014 - 2019
Certified Phlebotomist - Phlebotomy
HACC
Associate of Arts - Culinary Arts
YTI