Sheena Smith
Wadesboro,NC
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
5
5
years of professional experience
Work History
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
High Point, NC
07.2020 - 08.2021
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Exercised composure under pressure and in escalated customer service scenarios.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Checked building to confirm maintenance and cleaning met code and regulations.
Resident Assistant
Brookdale Assisted Living
Monroe, NC
11.2019 - 07.2020
- Assisted residents with daily dental and mouth care, bath functions and hair care.
- Changed bed linens, dumped trash and smoothly handled maintenance issues to promote resident comfort.
- Assisted residents in preparing for activity and social programs.
- Encouraged community atmosphere by implementing educational and social programs.
- Led by example through mature behavior consistent with university regulations and rules.
- Maintained clean, safe and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Responded to room transfers, incident reports and maintenance requests.
- Attended, participated and contributed to monthly staff meetings addressing resident needs.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed rapport to create safe and trusting environment for care.
- Supervised daily activities and provided assistance to staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
Crew Member
McDonald's Restaurant
Charlotte, NC
10.2016 - 04.2017
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Brewed coffee and tea and changed out drink station syrups.
- Cooked batches of food according to standard recipes.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- In training for management.
Crew Member
Bojangles' Famous Chicken 'n Biscuits
Wadesboro, NC
01.2012 - 03.2015
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Supported great dining and meal experiences for guests.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Became familiar with products to answer questions and make suggestions.
- Worked well with teammates and accepted coaching from management team.
- Prepared products following restaurant, health, and safety standards and procedures.
- Documented customer orders and conveyed special requests to kitchen staff.
- Prepared salads, soups and sandwiches for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Accurately operated cash register to process customer payments.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Brewed coffee and tea and changed out drink station syrups.
- Observed customer purchases in line and differentiated between standard portions.
- Cooked batches of food according to standard recipes.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
GED -
Hawthrone High School
Charlotte, NC06.2011
Skills
- Inventory controls
- Accurate money handling
- Training and mentoring
- Schedule Management
- Team Building
- Negotiation
- Strategic planning
- Business Development
- Financial Management
- Self-Motivated
Timeline
Shift Manager
Bojangles' Famous Chicken 'n Biscuits
07.2020 - 08.2021
Resident Assistant
Brookdale Assisted Living
11.2019 - 07.2020
Crew Member
McDonald's Restaurant
10.2016 - 04.2017
Crew Member
Bojangles' Famous Chicken 'n Biscuits
01.2012 - 03.2015
GED -
Hawthrone High School