Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic
Sheena Hayes

Sheena Hayes

Winter Haven,FL

Summary

Detailed -oriented professional with over 16 years of experience in intake records management, detention support and youth care. Proven expertise in clerical task, data entry and computer operations, maintain organization, managing time effectively, and training new employees. Known for exceptional interpersonal and communication abilities, delivering positive customer service experiences and working collaboratively with team members

Overview

18
18
years of professional experience
1
1
Certification

Work History

Intake Records Specialist

POLK COUNTY SHERIFF'5 OFFICE
Winter Haven, FL
04.2008 - Current

Preform clerical and public relation duties during the initial processing of intake for an inmate entering jail, classify and release of inmates from jail. Positive interaction and cooperation with coworkers and responding to customers working as a team member and functioning under intense timing. Checking incoming and out-going files, prepare paperwork for inmate transfers, out-dates, compute out-dates and maintain update for inmate files, and train new employees.

Detention Support Specialist

POLK COUNTY 5HERIff OFFICE
Bartow, FL
03.2008 - Current

Operate security doors, monitoring inmate activity and track movement via computer. Provide information to the public, maintain office logs, communicate via portable radio and handle inmate property.

Youth Care Worker

G4S Youth Services
Polk City
08.2006 - 11.2007

Provide Supervision of children that suffers from behavioral challenges with daily routines. Record keeping overall duties, conduct security checks throughout the shift and maintain a movement log with all movement around compound and transfer to court and doctor visits, and visitation

Education

Associate in Criminal Justice - Criminal Justice

Keiser University
Fort Lauderdale, FL
06-2006

Skills

  • Clerical
  • Interpersonal/communication
  • Computer
  • Customer Service
  • Data Entry
  • Filing
  • Organization
  • Time Management
  • Instructor
  • Records Management
  • Document Scanning
  • Clerical skills
  • Filing System Organization
  • Phone answering

Certification

  • CPR/AED: Adult, Child, Infant + First Aid (BLS)

References

References available upon request

Languages

English
Professional

Timeline

Intake Records Specialist

POLK COUNTY SHERIFF'5 OFFICE
04.2008 - Current

Detention Support Specialist

POLK COUNTY 5HERIff OFFICE
03.2008 - Current

Youth Care Worker

G4S Youth Services
08.2006 - 11.2007

Associate in Criminal Justice - Criminal Justice

Keiser University
Sheena Hayes