Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sheena Turner

Las Vegas,Nevada

Summary

Enthusiastic Lead Cashier proudly offering a dedicated work ethic and a positive attitude. Energetic employee experienced in overseeing the appearance of the store so that it is always bright and cheerful to patrons and team members alike. Willing to work hard and take on any shift.

Overview

18
18
years of professional experience

Work History

Lead Cashier

Wow Wings
North Las Vegas, NV
12.2023 - 07.2024
  • Greeted customers and provided excellent customer service.
  • Assisted with training new cashiers in departmental operations and procedures.
  • Ensured accuracy of all transactions by verifying prices, quantities, discounts.
  • Maintained a clean and organized work environment to ensure customer satisfaction.
  • Processed returns and exchanges efficiently while adhering to company policies.
  • Balanced the daily tills at end of shift and prepared bank deposits for pick up.
  • Provided support to other departments when needed such as stocking shelves or running register.
  • Handled escalated customer service issues professionally and courteously.
  • Organized backroom operations including receiving, storing, restocking merchandise.
  • Conducted weekly inventory checks to ensure product availability for customers.
  • Resolved discrepancies between sales floor and register information quickly.
  • Assisted in developing store policies related to cashier activities and procedures.

Cashier Team Lead

Shake Shack
Las Vegas, NV
12.2021 - 11.2023
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Greeted customers promptly and responded to questions.
  • Answered phone calls to assist customers with questions and orders.
  • Processed customer payments quickly and returned exact change and receipts.
  • Counted and balanced cashier drawers.
  • Maintained work area and kept cash drawer organized.
  • Answered customers' questions and provided information on store procedures or policies.
  • Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
  • Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
  • Processed returned merchandise by strictly following store return and exchange procedures.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Stay At Home Mom

Self Employed Web
Las Vegas, NV
08.2006 - 12.2021

Education

High School Diploma -

Rancho High School
Las Vegas, NV
06-2000

Skills

  • Credit and cash transactions
  • Cash Drawer Reconciliation
  • Visual Merchandising
  • Customer Assistance
  • POS System Operation
  • Sales expertise
  • Opening and closing procedures
  • Cash Handling
  • Training and mentoring
  • Accountability
  • Dispute Mediation
  • Staff Mentoring

Languages

English
Professional

References

References available upon request.

Timeline

Lead Cashier

Wow Wings
12.2023 - 07.2024

Cashier Team Lead

Shake Shack
12.2021 - 11.2023

Stay At Home Mom

Self Employed Web
08.2006 - 12.2021

High School Diploma -

Rancho High School

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Sheena Turner