Sheenalee Brookens
Fallbrook,CA
Summary
Resourceful professional in management operations known for high productivity and efficient task completion. Possess specialized skills in strategic planning, team leadership, and operational improvement. Excel in communication, problem-solving, and adaptability, ensuring seamless execution of business strategies and enhancement of team performance.
Overview
2026
2026
years of professional experience
Work History
Store Manager
Ups Store
Fallbrook, CA
06.2024 - Current
- Created weekly work schedules for store personnel.
- Reviewed daily financial statements to identify areas of improvement.
- Provided customers with information about product features and assisted them in selecting items.
- Analyzed competitive pricing strategies and adjusted prices accordingly.
- Monitored staff performance and provided guidance on operations, safety procedures, and customer service protocols.
- Resolved customer complaints related to mail delivery services in a timely manner.
- Provided training to new employees on proper handling techniques for different types of items being shipped or delivered.
- Maintained accurate records of all incoming and outgoing mail, parcels, and shipments.
- Tracked inventory levels of supplies used in the shipping process such as labels, packaging materials.
- Directed daily sorting of mail into designated categories according to postal regulations.
- Assisted in managing budgets for various postal projects including staffing costs, equipment purchases.
- Analyzed customer feedback to identify areas for improvement and developed strategies to address them.
- Performed quality control checks on outgoing packages verifying proper labeling and postage applied.
- Ensured compliance with government regulations regarding mailing processes and procedures.
- Investigated lost or delayed packages to determine cause of delay or misdelivery.
- Coordinated retail product display, stocking and pricing.
- Collected payments for mail services or goods.
- Enabled employees to boost skills by conducting training programs.
Restaurant Floor Manager
McDonald's
Fallbrook, CA
11.2023 - 06.2024
- Fostered an environment that encourages teamwork among staff members.
- Monitored cash handling procedures to ensure accuracy in all transactions.
- Ensured compliance with health and safety regulations.
- Provided leadership and guidance to team members in order to achieve organizational objectives.
- Directed and coordinated the daily operations of the restaurant floor.
- Assigned tasks to staff members, monitored performance, and provided feedback.
- Maintained a high level of customer service throughout the restaurant.
- Resolved customer complaints promptly and courteously.
- Analyzed operational data such as guest counts, sales figures, and labor costs to identify areas for improvement or cost savings opportunities.
- Optimized profits by controlling food, beverage and labor costs.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Explained goals and expectations required of trainees.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Security Officer
Hemet Gate Keepers
Hemet, CA
01.2022 - 06.2022
- Maintained accurate logs of all security related activities.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Operated communication systems between officers stationed throughout the facility.
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated all reported incidents of theft or vandalism on premises.
- Responded to alarms and conducted investigations as required.
- Monitored premises and recorded activity in daily officer reports.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Guarded restricted areas to prevent unauthorized entry.
CNC Machine Operator
Edelbrock
San Jacinto, CA
- Adjusted machine feed and speed, changed cutting tools, adjusted machine controls as necessary during the run cycle.
- Operated multiple CNC machines simultaneously while adhering to safety protocols at all times.
- Achieved safety, quality, and performance standards to meet production schedules.
- Established and performed quality assurance duties to maintain acceptable production levels.
- Selected the appropriate tools, machines, and materials to be used in preparation of machinery work.
- Followed safety guidelines and regulations, including wearing personal protective equipment and ensuring a safe work environment.
- Ensured the machines are properly lubricated and cooled during the machining process.
- Controlled machine operations to complete precise, high-quality work.
- Followed optimum cleaning procedures to keep machines, tooling and parts free of build-up and avoid excess wear.
Education
High School Diploma -
Ivy Highschool
Fallbrook, CA06-2010
Graduate Certificate -
Penn Foster College
SJVC
Online CoursesSkills
- Inventory management
- Customer service
- Safety compliance
- Employee training
- Communication skills
- Problem solving
- Task delegation
- Team building
- Quality control
- Conflict resolution
- Employee scheduling
- Sales analysis
- Promotional planning
- Operational efficiency
- Team leadership
- Goals and performance
- Multitasking and organization
- Hourly shift management
- Accurate cash handling
- Loss prevention
- Sales expertise
- Reliable
- Bank and safe deposits
- Employee engagement
- Friendly and positive
- Team motivation
Timeline
Store Manager
Ups Store
06.2024 - Current
Restaurant Floor Manager
McDonald's
11.2023 - 06.2024
Security Officer
Hemet Gate Keepers
01.2022 - 06.2022
CNC Machine Operator
Edelbrock
High School Diploma -
Ivy Highschool
Graduate Certificate -
Penn Foster College
SJVC