Sheena R. Harris
Aylett,VA
Summary
Insightful professional, known for high productivity and efficient task completion. Possess specialized skills in data interpretation, statistical analysis, and predictive modeling which enhance problem-solving capabilities. Excel in communication, teamwork, and adaptability, ensuring seamless collaboration and innovative solutions in dynamic environments.
Overview
16
16
years of professional experience
Work History
Digital Core Analyst I
Primis
06.2022 - 06.2025
- Provided support for Digital Platform Team, Customer Care Center, and Operations.
- Evaluated digital core systems of financial institutions to identify efficiency improvements.
- Collaborated with internal and external teams to implement effective solutions.
- Performed ongoing system maintenance and support to ensure operational stability.
- Tested systems for vulnerabilities and developed resolutions to enhance performance.
Post Closer
Sonabank (formally EVB)
Aylett, VA
04.2018 - 06.2022
- Provided support for Commercial Lending team to enhance operational efficiency.
- Prepared documentation and loan setups for new commercial loans and modifications.
- Reviewed, maintained, and updated tickler reports weekly to track loan progress.
- Followed up on title policies and recorded collateral documents to ensure compliance.
- Managed loan number email box, issuing loan numbers to officers for commercial loans.
- Updated rates for bank products to reflect market conditions.
- Assisted in various functions as needed to support team objectives.
- Maintained adherence to all state and federal regulations and bank policies.
Payment and Account Services Team Specialist
Sonabank (formally EVB)
06.2011 - 04.2018
- Performed deposit operations functions and provided backup for various operational roles.
- Collaborated with Bank Operations Specialist to create and maintain job aids and procedures.
- Identified process improvement opportunities and recommended actionable solutions.
- Assisted in developing training programs for departmental units to enhance operational support.
- Scheduled training sessions for staff to ensure adherence to bank policies and procedures.
- Supported corporate projects such as account title clean-up and document imaging initiatives.
- Gathered and analyzed audit documentation, providing recommendations as needed.
- Maintained confidentiality of customer records and ensured secure work environment.
Teller
EVB
06.2009 - 06.2011
- Adhered to and enforced bank's customer service standards consistently.
- Executed diverse customer transactions, including deposits, check cashing, and loan payments.
- Ensured accuracy and efficiency in all transactions per bank policies and procedures.
- Handled customer inquiries via phone, research, faxes, and statement generation.
- Participated in resource sharing with departments/branches during peak hours and absences.
- Maintained strict compliance with state and federal regulations alongside bank policies.
- Implemented security measures according to bank's policies for safe operations.
Education
High School Diploma -
King William High School
King William, VA06-2006
Some College (No Degree) - Biology
Rappahannock Community College
Warsaw, VASome College (No Degree) - Biology
Norfolk State University
Norfolk, VASkills
- System evaluation and process improvement
- Data analysis and digital systems support
- Financial compliance
- Customer relationship management
- Operational support and collaboration
- Effective communication and attention to detail
- Problem solving
- Microsoft Office proficiency
- Regulatory compliance
- Time management
References
References available upon request.
Timeline
Digital Core Analyst I
Primis
06.2022 - 06.2025
Post Closer
Sonabank (formally EVB)
04.2018 - 06.2022
Payment and Account Services Team Specialist
Sonabank (formally EVB)
06.2011 - 04.2018
Teller
EVB
06.2009 - 06.2011
High School Diploma -
King William High School
Some College (No Degree) - Biology
Rappahannock Community College
Some College (No Degree) - Biology
Norfolk State University