Sheenia M. Wigfall
Beech Island,S.C.
Summary
To obtain a position where I can maximize my customer service, quality assurance, training experience, as well as professional expectations.
Hands on professional, high energy, with a successful record of customer service, data entry, computer and internet literate. Through knowledge of current goals and skills, I have a clear vision to accomplish company goals.
Overview
6
6
years of professional experience
Work History
Breastfeeding Peer Counselor
Aiken County Department of Public Health
Aiken , SC
2024.06 - Current
- Provided breastfeeding education and support to pregnant women, new mothers, and families in a variety of settings.
- Facilitated group discussions on strategies for successful breastfeeding experiences.
- Provided referrals to other community resources as needed.
Document Processor (Seasonal)
CampusDoor
Beech Island , SC
2023.06 - 2023.10
- Reviewed, sorted and scanned documents into digital format.
- Verified accuracy of data entry and ensured that all required fields were completed properly.
- Scanned paper records into electronic files for storage in centralized database.
Customer Service Representative
Sitel/Randstad
Beech Island , South Carolina
2019.01 - 2023.10
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Strayer University - Bachelors of Science
Strayer University
Augusta, GA2023-10
Skills
- Cultural Sensitivity
- Excellent Communication
- Time Management
- Attention to Detail
- Adaptability and Flexibility
- Data collection and analysis
Professionalaccomplishments
- Established a personal approach dealing with customers
- Collections and Financing Experience
- Team Building and Training
- Cross-functional Team player
- Strategic Leadership
References
- Sylvester Young, (803) 257-6152
- Amanda Emery, (803) 257-0998
- Sabrina Sanchez, (706) 627-0457
Timeline
Breastfeeding Peer Counselor
Aiken County Department of Public Health
2024.06 - Current
Document Processor (Seasonal)
CampusDoor
2023.06 - 2023.10
Customer Service Representative
Sitel/Randstad
2019.01 - 2023.10
Strayer University - Bachelors of Science
Strayer University
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