SHEFALI ANJAR
UAE,VT
Summary
Dedicated hospitality professional with strong experience in F&B and hotel operations, adept at leading teams, optimizing daily operations, and ensuring compliance. Skilled in guest service, staff training, reporting, and process improvement. Seeking Assistant Manager, Front Office Manager, or Operations Manager roles to leverage leadership and operational expertise, deliver excellent guest experiences, and drive efficiency in a high-performing hotel environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Compass Group
Edmonton, Canada
04.2023 - 01.2026
- Managed operational budgets, controlled costs, and optimized resources to maintain profitability and service standards
- Prepared and reviewed performance and revenue reports, providing insights to senior management
- Led operational improvement initiatives, enhancing compliance procedures and inventory control
- Supervised and developed 15+ staff, overseeing training, scheduling, and performance reviews
- Identified and resolved operational and compliance risks to ensure smooth daily operations
- Coordinated with vendors and suppliers to support cost-effective procurement
- Communicated regularly with senior leadership on operations, guest feedback, and performance trend
Assistant Administration Manager
Jayshree Hotel
Rajkot, India
05.2018 - 03.2020
- Supervised and trained hotel staff, ensuring smooth daily operations and high service standards
- Managed bookings, reservations, billing, cash handling, and banking, optimizing operational efficiency
- Prepared reports, assembled data, and handled correspondence with local and international clients
- Implemented standard operating procedures (SOPs) to improve workflow and consistency
- Addressed guest concerns and resolved issues promptly to maintain high satisfaction
- Supported administrative project and departmental reporting
Education
Post-Graduation Diploma - Project Management
Conestoga College
Kitchener, ON12.2023
Post-Graduation Diploma - Marketing Management
Sheridan College
Mississauga, ON04.2022
Bachelor of Business Administration (BBA) - Digital Marketing & Customer Relationship Management
Amrut Mody School of Management
India08.2019
Skills
- TECH & PROJECT TOOLS: Microsoft Office (Excel, Word, PowerPoint, Outlook), basic project management tools (JIRA, Rally) for task tracking and reporting
- LEADERSHIP: Staff coaching, scheduling, team building, performance management
- COMPLIANCE: Knowledge of food safety and operational standards (HACCP)
- GUEST SERVICE: Problem-solving, conflict resolution, and ensuring high guest satisfaction
- REPORTING: Budgeting, inventory, team performance, and operational metrics
Certification
- Certified in Allergen Training for the Foodservice and Retail Industry.
- Advanced Food Handler Certification (Management Level).
Languages
Hindi
English
Gujarati
Timeline
Assistant Manager
Compass Group
04.2023 - 01.2026
Assistant Administration Manager
Jayshree Hotel
05.2018 - 03.2020
Post-Graduation Diploma - Marketing Management
Sheridan College
Bachelor of Business Administration (BBA) - Digital Marketing & Customer Relationship Management
Amrut Mody School of Management
Post-Graduation Diploma - Project Management
Conestoga College
AWARDS & RECOGNITIONS
Honored by Compass Group for exceptional leadership, team management, and operational excellence, consistently achieving high guest satisfaction, compliance, and efficiency improvements.
Reference
Somera, Joannamarie
Compass Group/ Manager
Phone:+1(780) 716 6822
Email I'd: Joannamarie.Somera@compass-canada.com
Pradeep Anjar
Jayshree Hotel/ CEO
Phone: +91 9979605150
Email I'd: pradeepanjar009@gmail.com