Sheika C. Norton
MD Anderson Cancer Center of Houston, TX
Houston,TX
19
years of professional experience
PBS Assistant supporting patient billing workflows with Epic, Microsoft Access, and detailed account review. Resolves billing issues by verifying payments, posting contractual adjustments, and reviewing 10–20 patient accounts daily for accuracy. Strengthens senior staff support through reports, presentations, meeting coordination, and process recommendations.
Work History
PBS Assistant
16 Years- Demonstrate capacity to provide comprehensive support for senior-level staff, including offering recommendations for projects and processes in support of effective business operations.
- Proven track record of accurately maintaining detailed records, generating reports, creating presentations, coordinating meetings, and multitasking within fast-paced atmospheres.
- Successfully created and delivered customizable database management solution incorporating object-oriented programming.
- Analyze accounts for billing issues, verify payments posting, contractual adjustments, and review patient balance for accounts.
Patient Business
1 Year 1 Month- Executed excellent customer service and communication skills by verifying and collecting appropriate information and scheduling and registering and recording patient data in an expedient and accurate manner.
- Assisted patients with all aspects of insurance billing resolution or payments, demographic data, and documented any information or conversations in the computer regarding the patient's accounts.
- Provided information regarding patient accounts to authorized callers while complying with HIPPA guidelines and regulations.
- Mastered newly implemented medical software to solve insurance and patient discrepancies involving bill payments and invoices.
- Utilized knowledge of the healthcare field by explaining insurance coverage benefits, reviewing compliance systems, and obtaining required signatures.
- Previously excelled as Sr. Admitting Staff member with St. Luke’s Episcopal Health Systems, 03/2002 – 11/2007
Sr. Admitting Interviewer
1 Year 5 Months- Performed administrative functions to facilitate patient registration and obtain necessary signatures for consents and patients’ rights. Provided support ambulatory, inpatient, outpatient, and Labor and Delivery departments.
- Performed administrative functions to facilitate patient registration and obtain necessary signatures for consents and patients’ rights. Provided support ambulatory, inpatient, outpatient, and Labor and Delivery departments.
- Multi-tasked in a fast and high-pressure environment, addressed questions or concerns, entered patient information quickly and accurately into operating systems, prepared and maintained patient chart packages, initiated trauma, disaster plans, etc.
- Stringent adherence to all HIPPA laws and maintains current knowledge of changes in regulations, or policies and procedures, regarding insurance requirements, hospital policies, etc.
Education
Bachelor of Science - General Studies
Skills
Epic
Windows
Microsoft Exchange
Microsoft Access
Documentation
Medical billing
Insurance verification
Claims follow-up
Billing reconciliation
Patient account resolution
Prior authorization
ICD-10 coding
Remittance advice interpretation
Medicaid billing
Medicare billing
Revenue integrity
Timeline
PBS Assistant
MD Anderson Cancer Center of Houston, TX
10.2010 - CurrentRead More
Patient Business
Memorial Hermann Hospital of Houston, TX
08.2009 - 09.2010Read More
Sr. Admitting Interviewer
St. Luke’s Hospital Episcopal Health Systems of Houston, TX
12.2007 - 05.2009Read More
Texas Women’s University
Bachelor of Science from General Studies
Read More