Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Becenti

Po Box 2613,NM

Summary

Dynamic professional with a proven track record with both place of employment, excelling in safety management and customer service. Enhanced team efficiency and satisfaction through strategic process improvements. Skilled in problem-solving and effective communication, consistently delivering results. Recognized for punctuality and reliability, achieving great customer satisfaction rate. Eager to contribute to future success.

Overview

12
12
years of professional experience

Work History

Driver

Papa Johns
Farmington, NM
09.2015 - Current

driver customers order fast & fresh. helped train new employees help with management focused on customers

  • Delivered pizzas promptly while adhering to safety and traffic regulations.
  • Maintained vehicle cleanliness and performed routine inspections to ensure optimal performance.
  • Communicated effectively with team members and customers to enhance service quality.
  • Managed cash transactions accurately, ensuring proper handling of payments and receipts.
  • Assisted in training new drivers on delivery routes and operational procedures.
  • Adapted to changing delivery schedules and maintained flexibility during peak hours.
  • Resolved customer inquiries and complaints professionally, enhancing overall satisfaction levels.
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Delivered pizza and other products efficiently to ensure timely customer satisfaction.
  • Navigated routes effectively, utilizing GPS technology to enhance delivery efficiency.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Trained new drivers on best practices for delivery procedures and customer interaction.

Back-End Supervisor

Lowes Home Improvment
Farmington NM
07.2014 - Current
  • Managed daily operations while supporting safety regulations and company protocols.
  • Assisted in onboarding new team members by sharing product knowledge and training on customer service.
  • Supported inventory management to improve stock levels and reduce waste.
  • Contributed to process enhancements that increased team efficiency and improved customer satisfaction.
  • Conducted employee assessments and offered constructive feedback for career growth.
  • Addressed customer inquiries and complaints promptly to create positive shopping experiences.
  • Improved customer satisfaction through timely responses and effective issue resolution.
  • Monitored team performance and provided feedback to encourage professional growth.
  • Resolved customer complaints efficiently, enhancing the shopping experience and brand loyalty.
  • Performed regular audits of merchandise displays to ensure compliance with company standards.
  • Handled money transactions accurately.

Education

High School Diploma -

Shiprock High School
Shiprock, NM

Business Administration

San Juan College
Farmington, NM

Skills

Time management

Valid Driver's license

Customer service

Clean driving record

Problem-solving

Safe driving practices

City and non-city driving

Punctual and reliable

Flexible schedule

Punctuality

GPS and route planning

Loading and unloading

Safety protocols

Safety management

Equipment operation

Heavy lifting

Order picking and processing

Shipping and packaging

Friendly and outgoing

Map reading

Verbal and written communication

Traffic laws

Safe driving techniques

Confidentiality

Emergency response

Load securing

Load monitoring

Daily logging

Delivery pickup

Multitasking Abilities

Teamwork and collaboration

Problem-solving abilities

Multitasking

Timeline

Driver

Papa Johns
09.2015 - Current

Back-End Supervisor

Lowes Home Improvment
07.2014 - Current

High School Diploma -

Shiprock High School

Business Administration

San Juan College
Sheila Becenti