Sheila Brennan
Belgrade,MT
Summary
A reliable, conscientious individual who can work well with little or no supervision. Highly communicative; ability to establish a positive rapport with subordinates, peers, management and the general public. Dedicated to rendering the highest possible professional service, and welcomes the challenge to new projects.
Overview
8
8
years of professional experience
Work History
Customer Associate
Northwestern Energy
Bozeman, MT
09.2018 - 10.2019
- Assist in handling customer inquiries
- Educate customers about billing, payment processing and support policies and procedures
- Accurately perform account maintenance by updating customer information system
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Answered customer telephone calls promptly to avoid on-hold wait times
Account Utility Player
Universal Athletic
Bozeman, MT
09.2017 - 09.2018
- Coded invoices and other records to maintain organized and accurate records
- Calculated and verified all figures, caluclulations and documents
- Assessed data and information to check entries, calculations and billing codes for accuracy
- Received, recorded, and banked cash, checks, and vouchers as well as reconciled records of bank transactions
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software
Member Service Representative
Rocky Mountain C.U.
Bozeman, MT
08.2016 - 07.2017
- Served needs of more than 100 customers in busy call center environment.
- Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Accounts Payable Clerk
Gallatin Motor Co.
Bozeman, MT
04.2012 - 07.2016
- Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
- Verified vendor accounts by reconciling monthly statements and related transactions
- Disbursed petty cash by recording entries and verifying documentation
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Generated and submitted invoices based upon established accounts receivable schedules and terms
Skills
- Friendly demeanor
- Accurate money handling
- Motivated team player
- Time management skills
- Multi-tasking ability
- Strong work ethic
- Loan processor
- Customer relations
- Good telephone etiquette
- Computer proficiency
- Communication skills
- Reliable
- Organized
Timeline
Customer Associate
Northwestern Energy
09.2018 - 10.2019
Account Utility Player
Universal Athletic
09.2017 - 09.2018
Member Service Representative
Rocky Mountain C.U.
08.2016 - 07.2017
Accounts Payable Clerk
Gallatin Motor Co.
04.2012 - 07.2016