Sheila Daniel
Pataskala,Ohio
Summary
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Experienced with remote infrastructure management and network optimization. Utilizes advanced troubleshooting skills to maintain system integrity and enhance performance. Knowledge of security measures and protocols to safeguard data and ensure compliance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
ADP Total Source
Pataskala, OH
11.2021 - Current
- Assisted in daily office operations, ensuring smooth workflow and efficient task management.
- Led leasing operations, optimizing occupancy rates and client satisfaction through effective tenant engagement strategies.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Trained and mentored junior staff on leasing best practices, fostering a collaborative team environment and improving overall performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Senior Operational Support
American Electric Power, AEP
Groveport, OH
04.2017 - 11.2021
- Handled customer needs and issues by working with representatives and customers directly.
- Evaluated customer needs and feedback to drive product and service improvements.
- Provided technical support for web-related issues, enhancing user experience and satisfaction.
- Trained new staff on accounting software systems and company policies, enhancing team efficiency.
- Conducted regular follow-ups with clients to monitor payment status and address any concerns promptly.
- Improved client relations by maintaining clear communication and regularly updating them on their account statuses.
- Contributed to team success by sharing knowledge of industry trends, tools, and resources.
Education
Bachelor of Science - Accounting
University of Phoenix
Phoenix, AZ06-2027
Associate of Arts - Business Fundamentals
University of Phoenix
Phoenix, AZ06-2025
Skills
- Customer service
- Office management
- Organizational skills
- Customer relations
- Billing
- Account reconciliation
- Credit and collections
- Training and coaching
Certification
- Certified Professional of Occupancy, NAHMA - 2023
- Cyber Awareness Training - 2024
Timeline
Office Manager
ADP Total Source
11.2021 - Current
Senior Operational Support
American Electric Power, AEP
04.2017 - 11.2021
Bachelor of Science - Accounting
University of Phoenix
Associate of Arts - Business Fundamentals
University of Phoenix