Sheila Eddy
Lancaster,SC
Summary
Results-driven cashier with a solid background in transaction processing and customer service. Committed to building customer loyalty and ensuring compliance with company policies to drive a positive shopping experience.
Overview
6
6
years of professional experience
Work History
Pro Services Cashier
Lowes Home Improvment
Gaffney, SC
11.2021 - Current
- Processed customer transactions using point-of-sale systems accurately.
- Assisted customers with inquiries about products and services.
- Maintained cash drawer accuracy for accountability and security.
- Collaborated with team members to improve checkout efficiency during busy periods.
- Trained new staff on register operations and customer service protocols.
- Ensured compliance with company policies regarding returns and exchanges.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Provided a positive shopping experience by engaging with customers in a friendly manner while completing transactions efficiently.
- Supported loss prevention efforts by accurately accounting for all cash, checks, and credit card transactions.
- Managed high-pressure situations calmly, resolving any discrepancies or disputes professionally while maintaining excellent customer service standards.
- Contributed to store sales goals by promoting special offers and loyalty programs to customers during checkout.
- Enhanced store reputation by delivering friendly, professional service to customers at the register.
- Reduced wait times by quickly processing transactions and managing lines effectively.
- Implemented inventory management practices to ensure stock availability during peak hours.
- Processed returns accurately according to company policy, ensuring customer satisfaction while minimizing losses from refunds or exchanges.
Unarmed Security Officer
Majestic Security Company
Charlotte, NC
05.2020 - 11.2021
- Monitored premises to prevent unauthorized access and ensure safety protocols.
- Conducted regular patrols to identify security risks and maintain a secure environment.
- Responded promptly to incidents, ensuring effective resolution and reporting of situations.
- Collaborated with law enforcement on investigations and emergency responses as needed.
- Conducted regular patrols to detect and prevent potential security breaches.
- Responded swiftly to alarms, incidents, and emergencies, coordinating with law enforcement as needed.
- Collaborated with local law enforcement to strengthen community safety initiatives.
Education
Human Resources Management
Bryant University
Smithfield, RIHigh School Diploma -
Perry Central High School
Perry, NY06.1983
Skills
Strong work ethic
Quick learner
Patience and composure
Professional attitude
Effective communication
Decision-making
Teamwork orientation
Goal-oriented mindset
Problem solving prowess
Building customer loyalty
Time management aptitude
Transaction processing efficiency
Cross-selling strategies
Fraud prevention awareness
Credit card transactions handling
Loss prevention measures
Stress tolerance capacity
Cash register troubleshooting
Returns and exchanges management
Gift card transactions management
Store policies
Multitasking and organization
Dependability
Customer engagement
Timeline
Pro Services Cashier
Lowes Home Improvment
11.2021 - Current
Unarmed Security Officer
Majestic Security Company
05.2020 - 11.2021
Human Resources Management
Bryant University
High School Diploma -
Perry Central High School