Sheila Figueroa
Marathon Health
1
Language
7
years of professional experience
My goal is to obtain a position which provides a challenging opportunity, and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement.
Detail-oriented Referral Coordinator with expertise in insurance verification and patient scheduling. Enhanced workflow efficiency and streamlined referral processes, resulting in improved patient satisfaction. Focused on leveraging skills and experiences for mutual growth and advancement.
Work History
Referral Coordinator
5 Years- Coordinated patient referrals to enhance care continuity and streamline service delivery.
- Collaborated with healthcare providers to resolve referral-related issues efficiently.
- Developed and maintained referral tracking processes to improve workflow efficiency.
- Managed electronic health record systems to ensure accurate patient information accessibility.
- Analyzed referral data to identify trends and recommend process improvements.
- Educated patients on referral procedures, fostering understanding and compliance.
- Trained new staff on referral management protocols and best practices.
- Implemented strategies to reduce referral turnaround times, enhancing patient satisfaction.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
Receptionist
2 Years 1 Month- Coordinated communication between patients and medical staff, enhancing information flow.
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Maintained accurate patient records in electronic health record system for compliance and efficiency.
- Trained new reception staff on protocols and systems, improving team performance and service quality.
- Assisted in resolving patient inquiries and concerns, fostering a positive hospital experience.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive a positive first impression.
- Responded to inquiries from callers seeking information.
Education
High School Diploma
Skills
Pre-authorizations
Insurance verification
HIPAA regulations
Documentation skills
Patient scheduling
Appointment scheduling
Follow-up coordination
Referral documentation
Appointment reminders
Medical terminology
Diagnostic appointments
Referral tracking
Outbound calls
Insurance precertification processes
Diagnostic appointments
Medical scheduling
Languages
Spanish
Timeline
Referral Coordinator
Marathon Health
08.2021 - CurrentRead More
Receptionist
Hospital For Special Care
02.2019 - 03.2021Read More
New Britain High School
High School Diploma
Read More