Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Gonzales

Clifton,New Jersey

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Datastaff
10.2022 - 01.2023
  • Reviewed and adjusted customer coverage levels to address, identify and resolve customer conflicts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Answered average of 50+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Support Associate

Citizens Insurance
08.2022 - 10.2022
  • Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
  • Affirmed or denied coverage fairly based on thorough investigations.
  • Worked productively in fast-moving work environment to process large volumes of claims.

Customer Service Specialist

Tyme Global
07.2021 - 12.2021
  • Acted as first point of contact and set appointments for prospective clients.
  • Addressed client inquiries and updated database information.
  • Operated multi-line telephone system to independently handle over 50+ calls each day.

Clinical Coordinator

Dr. Bart Degregorio MD Partners Of Englewood
Glen Ridge, NJ
01.2017 - 06.2021
  • Coordinated, monitored, assigned and documented patient and clinical care activities.
  • Implement new policies and educate staff on changes.
  • Developed and adjusted work schedules for 8+ staff.
  • Supervised and managed daily activities of clinical team consisting of 25+ physicians, nurses and support staff.

Education

Associate of Science -

Dover Business College - Clifton
Clifton, NJ
06.2009

Skills

  • Report Transcription
  • POS Systems Expertise
  • Active Listening
  • Microsoft Excel
  • Critical Thinking
  • Training Development Aptitude
  • Medical Terminology Knowledge
  • Project Management Abilities
  • CRM Software

Timeline

Customer Service Representative

Datastaff
10.2022 - 01.2023

Support Associate

Citizens Insurance
08.2022 - 10.2022

Customer Service Specialist

Tyme Global
07.2021 - 12.2021

Clinical Coordinator

Dr. Bart Degregorio MD Partners Of Englewood
01.2017 - 06.2021

Associate of Science -

Dover Business College - Clifton

Similar Profiles

CREATE PROFILE
Sheila Gonzales