Sheila Green

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Travel Reservations and Personal Assistant Services
• Salon Services
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• She exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Managed approximately 30 incoming calls, emails and faxes per day from customers
• Developed customer service policies and procedures to meet and exceed industry service standards.

Supervised mentally disabled adults in their workplace.

• I oversaw the daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Demonstrated commitment to the organization''s core values, leading by example, and fostering a culture of excellence.
• Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.