Sheila Hernandez
Lincolnwood,IL
Summary
Skilled in diverse dining service roles, from serving to kitchen aid. Experience includes menu planning, dietary needs understanding and customer service management. Strengths lie in team collaboration, problem-solving and time management. Contributed significantly to improved customer satisfaction scores in previous role through quality food preparation and presentation.
Overview
3
3
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
Work History
Dining Services Employee
The Mather Evanston
Evanston, Illinois
03.2023 - Current
- Maintained cleanliness and organization of dining areas and kitchens.
- Prepared and served meals to residents in a timely manner.
- Greeted customers and provided them with menus.
Busser
L. Woods Tap & Pine Lodge
Lincolnwood, Illinois
09.2023 - 03.2024
- Removed used dishes and utensils from tables efficiently during peak hours.
- Supported team members during busy periods to enhance workflow efficiency.
- Bussed and reset tables in an orderly fashion.
Dining Room Server
Trulee Solera Senior Living
Evanston, Illinois
09.2023 - 12.2023
- Maintained cleanliness of dining area by wiping down surfaces, sweeping floors, and removing debris after meals were served.
- Engaged with residents to enhance their dining experience.
- Took orders from customers and entered them into the point of sale system.
Education
Certified Nurse Assistance
City College of Education
Chicago, IL 01.2025 - 02.2025
Pharmacy Techician
Pharmacy Technician Training School
Chicago, IL 03.2010 - 04.2010
Niles West High School
Skokie, ILSome College (No Degree) - Liberal Arts
Oakton Community College
Des Plaines, ILSkills
- Customer service skills
- Food safety
- Menu knowledge
- Team player mentality
- Order taking accuracy
- Table setting
- Allergy awareness
- Detail-oriented
Certification
- ServeSafe
- Bassett Liquor License
References
References available upon request.
Timeline
Certified Nurse Assistance
City College of Education
01.2025 - 02.2025
Busser
L. Woods Tap & Pine Lodge
09.2023 - 03.2024
Dining Room Server
Trulee Solera Senior Living
09.2023 - 12.2023
Dining Services Employee
The Mather Evanston
03.2023 - Current
Pharmacy Techician
Pharmacy Technician Training School
03.2010 - 04.2010
Niles West High School
Some College (No Degree) - Liberal Arts
Oakton Community College