Sheila Hernandez
Orlando
Summary
Results-oriented professional with extensive experience in team leadership and customer service. Skilled in enhancing workplace safety and streamlining processes to improve productivity and client satisfaction. Committed to fostering a positive and collaborative work environment.
Overview
13
13
years of professional experience
Work History
Team Lead
Cox Automotives
Ocoee, FL
02.2020 - Current
- Led cross-functional teams to enhance operational efficiency and achieve project milestones.
- Streamlined processes by implementing best practices, resulting in improved workflow and productivity.
- Mentored junior team members, fostering professional development and enhancing team collaboration.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
Deli Clerk
Publix Grocery Store
Winter Garden, FL
01.2014 - 01.2016
- Provided exceptional customer service in deli department, ensuring satisfaction with products and services.
- Operated slicing machines and scales accurately to prepare deli meats and cheeses for customers.
- Managed inventory levels, restocking items promptly to maintain product availability and freshness.
- Ensured compliance with food safety regulations by maintaining cleanliness of workstations and equipment.
- Assisted in training new staff on proper deli procedures and efficient customer service techniques.
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
Assistant Manager
Jersey Mike's Subs
Orlando, FL
01.2013 - 03.2014
- Supervised daily operations to ensure adherence to company standards and customer satisfaction.
- Trained and mentored staff on food preparation, safety protocols, and customer service excellence.
- Implemented inventory management systems to maintain optimal stock levels and reduce waste.
- Streamlined scheduling processes to improve labor efficiency and meet peak demand periods.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Kensignton Creative & Performing Arts
Philadelphia, PASkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Workplace safety
- Employee training
- Employee engagement
- Teamwork and collaboration
- Leading team meetings
Languages
Spanish
Full Professional
Timeline
Team Lead
Cox Automotives
02.2020 - Current
Deli Clerk
Publix Grocery Store
01.2014 - 01.2016
Assistant Manager
Jersey Mike's Subs
01.2013 - 03.2014
High School Diploma -
Kensignton Creative & Performing Arts