Sheila Hunter
Horn Lake,MS
Summary
Dynamic and results driven professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Redlobster
Southaven, MS
06.2025 - Current
- Managed daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and supervised staff on service standards and food preparation techniques.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed schedules to maintain optimal staffing levels during peak hours.
- Resolved customer complaints efficiently, enhancing overall dining experience.
General Manager
Team Parker / Toasted Yolk
Dothan, AL
08.2024 - 05.2025
- Oversaw daily operations to ensure high standards of service and efficiency.
- Developed staff training programs to enhance team performance and customer satisfaction.
- Managed inventory levels and ordering processes to optimize supply chain efficiency.
- Implemented cost-saving initiatives that improved overall profitability of the location.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Multi Unit General Manager
The Hospitality Group
Robinsonville, MS
08.2019 - 09.2023
- Mentored new managers to support their professional growth within the company structure.
- Managed budgets effectively by monitoring financial reports and making data-driven decisions on cost reduction opportunities.
- Increased overall unit performance by implementing effective management strategies and streamlining operations.
- Optimized scheduling practices to maximize labor efficiency while maintaining high-quality customer service standards at each location.
- Reduced expenses and increased profits by optimizing resource allocation across multiple units.
- Created a positive work culture by fostering open communication channels between staff members and management personnel alike.
- Enhanced employee productivity through continuous training, goal setting, and performance evaluations.
General Manager
TriState Restaurants Llc / Checkers
Memphis, TN
02.2014 - 08.2019
- Coordinated marketing efforts to increase local brand awareness and drive foot traffic.
- Monitored financial performance metrics to identify areas for improvement and growth.
- Cultivated a positive workplace culture through effective communication and team-building activities.
- Ensured compliance with health, safety, and sanitation regulations in all operational areas.
Restaurant Manager
TGI Fridays
Memphis, TN
02.2012 - 01.2014
- Collaborated with kitchen staff to ensure timely delivery of menu items.
- Coordinated special events, increasing customer engagement and satisfaction.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Sous Chef
Goldstrike Casino
Robinsonville, MS
11.2001 - 01.2012
- Supervised kitchen operations, ensuring compliance with health and safety regulations.
- Developed and implemented seasonal menu items, enhancing guest satisfaction and dining experience.
- Trained and mentored junior kitchen staff, promoting skills development and teamwork.
- Optimized workflow processes, reducing food waste and improving kitchen efficiency.
Education
Certificate of Technical Studies - Massage Therapy
Delta Technical College
Horn Lake, MS05-2009
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Complaint resolution
- Staff scheduling
- Food service background
- Business operations expertise
- Menu development
- Full service restaurant background
Certification
ServSafe Certification
ServSafe Allergens
Timeline
Restaurant Manager
Redlobster
06.2025 - Current
General Manager
Team Parker / Toasted Yolk
08.2024 - 05.2025
Multi Unit General Manager
The Hospitality Group
08.2019 - 09.2023
General Manager
TriState Restaurants Llc / Checkers
02.2014 - 08.2019
Restaurant Manager
TGI Fridays
02.2012 - 01.2014
Sous Chef
Goldstrike Casino
11.2001 - 01.2012
Certificate of Technical Studies - Massage Therapy
Delta Technical College