Sheila Jefferis

• Subject Matter Expert for Acropolis, BDP, OSP, CSSP, FPCAP, and SIEM Programs for over 15 years.
• Led program management efforts focusing on acquisition and service portfolio management for Acropolis, BDP, OSP, CSSP, FPCAP and SIEM Programs, ensuring compliance with Defense Acquisition programs.
• Managed diverse team to support DISA DECC, HaCC, and Capacity Services, emphasizing acquisition efficiency and cost savings.
• Developed and implemented roadmap in JIRA to track dependencies and streamline interdepartmental collaboration, enhancing acquisition processes across multiple teams.
• Established Committed Objectives dashboard in JIRA, providing real-time status updates on project commitments and dependencies, contributing to improved program management transparency and accountability.
• Represented government in weekly project meetings, making informed decisions to support DISA's acquisition and capacity services initiatives.
• Implemented continuous improvement initiatives within Program Management Office, updating procedures and integrating automation to enhance acquisition efficiency and reduce operational costs.
• Orchestrated migration from Acropolis JIRA to DISA's C2SF instance, resulting in significant cost savings and improved support efficiency.
• Achieved 97% completion rate for committed objectives within Program Management Office team and 100% for Panopticon, ranking among highest-performing teams in program.
• Reduced floor space at DISA Data Centers by 2,934 sq. feet, yielding $858,330 in cost savings through DRMO and space optimization initiatives.
• Served as Service Portfolio Manager, maintaining accurate online service portfolio and managing service lifecycle from strategy through implementation, emphasizing acquisition compliance and efficiency.
• Led PI planning and project management efforts, ensuring alignment with acquisition objectives and DISA's strategic goals.

• As Acting Deputy Program Manager for Acropolis Program, I fulfilled a critical role in program acquisition and management, focusing on cybersecurity systems administration. Led acquisition efforts and program management activities, ensuring compliance with Defense Acquisition policies and procedures. Coordinated extensively with government stakeholders and industry representatives to institutionalize robust security practices.

Key Responsibilities:

• Managed implementation and maintenance of cybersecurity standard security products and associated systems, ensuring alignment with program acquisition objectives.
• Developed Information Assurance Review (IAR) plans and procedures, leading teams in assessing system certification/accreditation requirements.
• Provided expert guidance on security architecture, systems auditing, and security tools, influencing senior management decisions and providing detailed technical direction to teams.
• Evaluated and implemented security products and procedures to comply with DoD Information Assurance policies, enhancing system integrity and security posture.
• Conducted comprehensive risk analyses for new and existing information systems, identifying vulnerabilities and recommending mitigating controls.

Achievements:

• Successfully directed teams in conducting in-depth system security evaluations and audits, resulting in enhanced system resilience and reduced vulnerabilities.
• Delivered technical reports to management, outlining status and effectiveness of security products across evaluated sites.
• Presented formal and informal briefings to senior management and external stakeholders, highlighting project progress and security posture.

Additional Responsibilities:

• Stayed abreast of advancements in cybersecurity and information technology through active participation in conferences, symposiums, and collaboration with industry experts.

• As Program Management Office Lead at Northrop Grumman, directed acquisition and program management activities crucial to success of DISA’s mission. Role was pivotal in overseeing deployment and maintenance of secure information systems, ensuring compliance with stringent Defense Acquisition standards.
• Led acquisition efforts as SAFE Product Owner, ensuring alignment with program objectives and maintaining accountability for acquisition deliverables.
• Championed SAFE methodology within program, fostering agile practices and continuous improvement.
• Actively participated in Change Control Board and Engineering Review Board meetings, driving decisions that enhanced system security and operational efficiency.
• Managed cross-functional Program Management Office (PMO) team, overseeing project planning and execution to meet strict timelines and budgetary constraints.
• Utilized JIRA to create and manage Epics, Features, and Stories, facilitating agile development and sprint planning.
• Orchestrated high-stakes projects such as Montgomery DECC buildout, St. Louis DECC decommission, and Columbus DECC tech refresh, ensuring seamless integration and operational readiness.
• Developed Site Readiness Forms (SRFs), floor space questionnaires, and waivers, meticulously detailing data center configurations and compliance requirements.
• Collaborated with vendors and DISA programs to engineer and deploy new data centers, managing logistics, power requirements, and system specifications.
• Oversaw Operational Data Center (ODC) reconciliation, tracking, and reporting, ensuring fiscal responsibility with annual budget exceeding $1.5 million.
• Directed customer billing reconciliation and government procurement processes, including Bill of Materials (BOM) creation and approval.
• Supervised cross-functional teams including Facilities/Security, Network, Information Assurance, and Accounts, optimizing resource allocation and project outcomes.
• Managed Northrop Grumman personnel functions including time approval, employee reviews, expenses, and compensation, ensuring compliance with organizational policies and standards.

In summary, tenure at Northrop Grumman was marked by strategic leadership in acquisition and program management, where consistently delivered on-time, within budget, and in adherence to rigorous cybersecurity protocols.

• As Team Lead, managed team of administrators and LAN support personnel, overseeing daily operations and resource allocation for various projects. Led planning, engineering, and coordination of significant projects such as Columbus DECC buildout and Warner Robins DECC turn down, ensuring alignment with DISA command chain stakeholders and project managers.

Key Achievements:

• Played pivotal role in successful St. Louis DECC buildout, collaborating closely with project managers to meet program objectives.
• Led special projects assigned by management and customers, focusing on programmatic success and stakeholder satisfaction.
• Acted as Cyber Systems Administrator within 24x7 operations center, responsible for installing, configuring, and maintaining secure operating systems supporting classified DoD programs.
• Served as liaison between customers, upper management, and administrators, ensuring clear expectations and timely deliverables.
• Integrated customer intelligence and data-demand requirements into actionable items to enhance support frameworks.
• Engineered solutions and provided technical input to meet evolving customer needs, optimizing resource utilization and reducing physical infrastructure footprint.
• Developed and implemented streamlined policies and procedures to enhance workflow efficiency across program operations.
• Ensured high availability and security compliance of critical infrastructure, including systems such as Citrix NetScaler, Citrix XenApp, HBSS, SharePoint, and Splunk.
• Provided technical assistance to end-users and developed management tools for Windows systems and applications, optimizing performance and reliability.
• Conducted troubleshooting and root cause analysis for performance issues, implementing corrective measures to maintain operational integrity.
• Managed HBSS and IAVA updates, ensuring adherence to cybersecurity policies and standards.

• As System Administrator at Boeing, focused on acquisition and program management of IT systems critical to operational readiness.
• Acquisition Leadership: Led acquisition and deployment of Windows 2000 and 2003 servers, ensuring seamless integration and operational readiness.
• Program Management: Managed Active Directory and Group Policy administration, optimizing system security and user access controls.
• Technical Expertise: Configured and maintained Netbackup 6.5 for LTO tape backups, ensuring data integrity and recovery capabilities.
• Infrastructure Optimization: Orchestrated setup and maintenance of VMWare ESX environments, enhancing system efficiency and resource utilization.
• Security Enhancement: Configured and maintained Clariion AX4-5 SAN, implementing robust security measures to safeguard sensitive data.
• Documentation and Compliance: Developed comprehensive documentation and procedures for all Windows administrative functions, ensuring adherence to industry standards and compliance requirements.
• Team Leadership: Served as Team Lead for implementing 5-S methodologies, fostering a culture of efficiency and continuous improvement within team.
• In this role, I demonstrated proficiency in acquisition management, ensuring alignment with DISA's IT security policies and program objectives. My efforts contributed to enhancing system reliability, security, and performance in support of critical Defense Acquisition programs.

• Led Team Management and Infrastructure Administration: Managed a team overseeing server administration, helpdesk operations, and facilities staff across multiple U.S. data centers, ensuring seamless operations for over 380 employees.
• Technical Project Leadership: Collaborated with development teams on special projects, leveraging expertise in configuring, managing, and maintaining diverse IT infrastructure including Windows servers, Active Directory, Citrix clusters, Exchange, VMWare ESX, SAN storage, and backup solutions.
• Security and Facility Management: Administered security systems including CCTV and badge access systems for facility security.
• Emergency Response Coordination: Provided 24x7 on-call support for critical system outages and upgrades, implementing effective Shell Scripting solutions to streamline operations and enhance system resilience.

Technical Administrator2000-2008, Network Telephone/TALK/Cavalier, Pensacola, FL

• Helpdesk Leadership: Led a team of helpdesk employees, delivering technical support and ensuring efficient resolution of IT issues for internal staff.
• Systems Administration: Managed Bridgetrak application and handled hardware repair and replacement processes, collaborating effectively with vendors to maintain operational efficiency.

Complex Translations Supervisor / Engineer2000-2008, Network Telephone/TALK/Cavalier, Pensacola, FL

• Team Management and Training: Supervised and trained Complex Translations team, specializing in Lucent 5ESS switch configurations and scripting, contributing to enhanced network stability and customer provisioning efficiency.
• Technical Expertise: Troubleshot escalated voice issues and managed provisioning of DSLAM and Jetstream services, ensuring robust service delivery and customer satisfaction.

Network Translations Specialist2000-2008, Network Telephone/TALK/Cavalier, Pensacola, FL

• Technical Troubleshooting: Conducted testing and troubleshooting of circuits and data issues, collaborating closely with field technicians to resolve complex customer voice and data service issues.
• Provisioning Expertise: Expertly provisioned DSLAM, Jetstream, and 5ESS systems, ensuring seamless integration and optimal service performance for customers. Conducted regular audits of network infrastructure, ensuring compliance with internal policies and regulatory requirements.
• Evaluated emerging technologies for potential implementation within organization's IT ecosystem, staying abreast of industry trends and best practices.
• Facilitated cross-functional collaboration to ensure seamless integration of new technologies into existing network infrastructure.
• Remediated security vulnerabilities by applying provided software patches or replacing vulnerable solutions with better alternatives.