Sheila Jones
Vicksburg,MS
Summary
Proven track record in enhancing customer satisfaction and streamlining transactions, demonstrated during tenure at Ross Stores. Skilled in cash handling accuracy and possessing strong communication abilities, I excel in fast-paced retail environments. Increased efficiency through effective stock replenishment and customer service, contributing to positive team dynamics and store performance.
Overview
8
8
years of professional experience
Work History
Store Associate
Ross Stores
10.2023 - 11.2023
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Cashier
Biglots
03.2022 - 10.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Server/Hostess/Cashier Front Desk Clerk
Ballys Vicksburg Casino
12.2018 - 11.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Answered phone calls to take orders, give information and document reservations.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests.
Cashier
Wendy’s
04.2016 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Diploma -
Vicksburg High School
Vicksburg, MS05.2017
Skills
- Customer Service
- Customer Assistance
- Cash Handling Accuracy
- Attention to Detail Focus
- Store Cleanliness Maintenance
- Flexible Schedule Adaptability
- Basic math skills application
- Returns and Exchanges Handling
- Patience and empathy demonstration
- Payment Processing
- Stock replenishment efficiency
- Loss prevention awareness
- Friendly and Helpful
- Reliable and Responsible
- Honest and Dependable
- Inventory and Stocking
- Strong Communication and Interpersonal Skills
- Ability to Lift 40 pounds
- Sales floor organization
- Store Opening and Closing
- Sales and Promotions
Timeline
Store Associate
Ross Stores
10.2023 - 11.2023
Cashier
Biglots
03.2022 - 10.2022
Server/Hostess/Cashier Front Desk Clerk
Ballys Vicksburg Casino
12.2018 - 11.2020
Cashier
Wendy’s
04.2016 - 10.2017
Diploma -
Vicksburg High School