Sheila Lyon
Kimmell,IN
Summary
Professional, skilled in managing front office operations with focus on delivering exceptional service. Strong ability to coordinate with teams and adapt to changing needs while ensuring smooth daily operations. Effective communicator, adept at handling inquiries, scheduling, and maintaining office efficiency. Known for reliability and positive attitude in fast-paced environment.
Overview
19
19
years of professional experience
Work History
Front Office Receptionist
Blair Dental
Fort Wayne, IN
03.2024 - Current
- Greet and welcome guests, providing a positive first impression of the company
- Manage a high volume of incoming calls, efficiently directing them to the appropriate departments or individuals
- Schedule and coordinate appointments and meetings for executives and staff members
- Maintain an organized front desk area, ensuring cleanliness and professionalism at all times
- Assist with administrative tasks such as filing, data entry, and document preparation
- Respond to customer inquiries in person, over the phone, or via email in a timely and professional manner
- Handle sensitive information with confidentiality and discretion
- Resolve guest complaints or issues promptly by listening attentively and taking appropriate action
- Collaborate with other team members to ensure seamless communication within the office environment
- Traine new receptionists on office procedures and protocols to maintain consistency in service quality standards
- Ensure a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Assist management with administrative tasks such as data entry, filing, and report generation as required.
- Minimize errors in medical paperwork by checking terminology and complying with insurance policies.
- Streamline front office operations by effectively managing appointments and maintaining up-to-date patient records.
Store Manager
Johnson Petroleum
North Manchester, IN
03.2014 - 10.2023
- A retail store manager with over a decade of experience managing convenience stores, I have demonstrated exceptional leadership abilities and a focus on customer satisfaction
- For 10+ years, I have overseen all daily operations and managed up to 18 employees at a time at various convenience stores
- My responsibilities included supervising staff, ensuring high customer service standards, overseeing inventory and product ordering, cash management and handling customer complaints
- I implemented training programs to develop my staff and improve customer service
- I placed an emphasis on creating a pleasant and efficient shopping experience for customers, resulting in increased sales and customer loyalty
- I maintained an immaculate store that was fully stocked with the items customers needed most
- In addition, I handled issues as they arose, from staffing problems to product shortages, to keep operations running smoothly day to day
- Serv-safe certification
Self Employed Housekeeper
Huntington, IN
04.2008 - 06.2020
- Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
- Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
- Managed waste disposal in accordance with company policies and regulations
- Maintained inventory of cleaning supplies and equipment, promptly reporting any shortages or malfunctions
- Responded to immediate cleaning needs such as spills or accidents in a timely manner
- Followed safety protocols while handling hazardous materials and chemicals
- Provided exceptional customer service by addressing inquiries or concerns from building occupants
Stay at Home Mom
Roanoke, IN
04.2006 - 03.2014
Timeline
Front Office Receptionist
Blair Dental
03.2024 - Current
Store Manager
Johnson Petroleum
03.2014 - 10.2023
Self Employed Housekeeper
04.2008 - 06.2020
Stay at Home Mom
04.2006 - 03.2014