Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sheila Machado

Humble,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

3
3
years of professional experience

Work History

Office Assistant

Medistar Home Health
Houston, TX
11.2022 - 06.2023
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Maintained an organized filing system of paper documents and electronic files.
  • Answered phone calls and welcomed visitors to office.
  • Maintained business records by updating customer information.

Customer Service Representative

Alorica
Humble, TX
01.2020 - 11.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Enhanced productivity and customer service levels by anticipating needs and delivering
  • Utilized job-related software to prepare change of address records and issue service discontinuance orders.

Sales Associate

Famous Footwear
Houston, TX
07.2021 - 06.2022
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.

Sales Associate

Shoe Palace
Katy, TX
11.2020 - 07.2021
  • Developed promotional strategies to increase sales volume.
  • Helped customers find specific products, answered questions and offered product advice.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.

Education

Some College (No Degree) -

Lone Star College System
Cypress, TX

Skills

  • Data Entry
  • Clerical Support
  • File Maintenance
  • Invoice Processing
  • Complaint resolution
  • Data Collection
  • Account updating
  • Call Management
  • Product Knowledge
  • Bilingual
  • Goal-Oriented
  • Inbound and Outbound Calling
  • Customer Service
  • Problem-Solving

Timeline

Office Assistant

Medistar Home Health
11.2022 - 06.2023

Sales Associate

Famous Footwear
07.2021 - 06.2022

Sales Associate

Shoe Palace
11.2020 - 07.2021

Customer Service Representative

Alorica
01.2020 - 11.2022

Some College (No Degree) -

Lone Star College System

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Sheila Machado